Quality & Customer Experience Coordinator

Fluke Corporation; Mississauga; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Fluke Corporation is seeking a service and quality coordinator to support a 17025 accredited quality management system. The role involves coordinating customer communications, processing returns, and assisting with audits and quality documentation in a fast-paced environment.

You will manage QA tasks, communicate with customers, and support internal teams, with emphasis on accuracy, process improvement, and collaboration across the lab network.

Qualifications

• 3+ years of experience in customer service or service coordination in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to work with CRM and ERP systems and support QA/QMS activities.

Responsibilities

• Process units in Oracle/CRM software.
• Arrange movement of customer equipment to Fluke Labs or vendors.
• Review purchase orders for services required.
• Perform QA verification of items returning from laboratories.

Skills

Customer service

Communication

Organizational skills

Team player

Education

Associate’s degree in Business/Science/Quality

Tools

Word

Excel

Outlook

CRM

ERP systems

Job description

Fluke Corporation is seeking a service and quality coordinator to support a 17025 accredited quality management system. The role involves coordinating customer communications, processing returns, and assisting with audits and quality documentation in a fast-paced environment.

You will manage QA tasks, communicate with customers, and support internal teams, with emphasis on accuracy, process improvement, and collaboration across the lab network.