Service Advisor (Vaughan)

FOUNTAIN TIRE; Vaughan; On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Competitive pay

Performance bonuses

Health/dental/vision benefits + RRSP

Training & advancement

Day shifts

Discounts on tires & services

Job summary

Fountain Tire Vaughan is seeking a friendly Service Advisor to join our automotive team. You will create work orders, provide quotes, and coordinate with technicians to keep customers informed and satisfied.

We offer competitive pay starting at $55,000 per year plus performance bonuses, comprehensive health, dental, and vision benefits with RRSP matching, a strong training program, advancement opportunities, and generous discounts on tires and services.

Qualifications

• Experience in the automotive repair industry or tire industry is an asset
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of tires and mechanical services is beneficial

Responsibilities

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system
• Keep promotional material updated in the showroom
• Participate in all safety initiatives, as required or assigned
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules
• Assist in inventory management through documentation processes and annual inventory counts

Skills

Customer service

Communication

Team player

Active listening

Sales ability

Job description

Overview

Fountain Tire Vaughan, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor!

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy some great benefits:

Whatis in it for you?

• Competitive compensation starting at $55,00 per year + performance bonuses!


• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching


• We will develop your skills and certifications with our excellent training program & opportunity for advancement


• The opportunity to work with an excellent team and great customers


• Regular day shifts


• Great discounts for you and your family on tires, parts and mechanical services

Primary Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians


• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.


• Provide proactive calls to customers to determine their satisfaction level with the service they have received


• Recommend tire service, specialty tire service, wheel and mechanical service to customers


• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.


• Keep promotional material updated in the showroom.


• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.


• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.


• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• Experience in the automotive repair industry or tire industry is an asset


• Effective listening skills with the ability to identify customer needs and provide recommendations


• Working knowledge of passenger, light truck and, specialty tires and mechanical services


• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract


• Excellent customer service and a great attitude are a must


• A team player who takes pride in their work

We use automated technology-assisted tools to help streamline our hiring process. These tools operate under strict privacy and fairness standards, as permitted under Ontario Employment Standards Act 2000. Final decisions are always made by our hiring teams.