Service Advisor (Vaughan)

FOUNTAIN TIRE LTD; Vaughan; Hybrid; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision benefits

RRSP with company matching

Training & advancement

Team environment

Regular day shifts

Employee discounts

Job summary

Fountain Tire Vaughan is seeking a friendly Service Advisor to join our automotive team. You will create work orders, schedule bookings with technicians, and communicate estimates to customers.

You will provide quotes, obtain approvals, and follow up to ensure satisfaction. A valid driver's license and a customer-first mindset are a must. We offer daytime shifts, strong benefits, and employee discounts.

Join a supportive team that values service excellence and continuous training.

Qualifications

• Experience in the automotive repair or tire industry is an asset.
• Effective listening to identify customer needs and provide recommendations.
• Knowledge of passenger and light truck tires and related services.
• Must have a valid driver's license and be able to provide abstract.
• Excellent customer service and a positive attitude.
• Team player with pride in work.

Responsibilities

• Create work orders and schedule bookings with technicians.
• Provide service quotes and secure customer authorization.
• Follow up with customers to ensure satisfaction.
• Recommend tire and mechanical services.
• Ensure correct billing and update computer records.
• Maintain showroom promotional materials.
• Assist in safety initiatives and training modules.
• Help with inventory documentation and counts.

Skills

Customer service

Active listening

Automotive knowledge

Team player

Valid driver’s license

Attention to detail

Job description

Overview

Fountain Tire Vaughan, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor!

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy some great benefits:

Whatis in it for you?

• Competitive compensation starting at $55,00 per year + performance bonuses!


• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching


• We will develop your skills and certifications with our excellent training program & opportunity for advancement


• The opportunity to work with an excellent team and great customers


• Regular day shifts


• Great discounts for you and your family on tires, parts and mechanical services

Primary Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians


• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.


• Provide proactive calls to customers to determine their satisfaction level with the service they have received


• Recommend tire service, specialty tire service, wheel and mechanical service to customers


• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.


• Keep promotional material updated in the showroom.


• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.


• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.


• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• Experience in the automotive repair industry or tire industry is an asset


• Effective listening skills with the ability to identify customer needs and provide recommendations


• Working knowledge of passenger, light truck and, specialty tires and mechanical services


• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract


• Excellent customer service and a great attitude are a must


• A team player who takes pride in their work

We use automated technology-assisted tools to help streamline our hiring process. These tools operate under strict privacy and fairness standards, as permitted under Ontario Employment Standards Act 2000. Final decisions are always made by our hiring teams.