Service Advisor – Trucks & Fleet Solutions

Bosch Truck Group / Bosch Idealease; Vernon; On-site; CAD 42,000 - 62,000; Full time

Job summary

Bosch Truck Group Inc. in Vernon is seeking a Service Advisor to manage daily service department operations, from first inquiry to invoicing and follow-up. You will help ensure a smooth shop workflow and foster lasting customer relationships.

The role emphasizes strong communication, problem-solving, and teamwork within a busy dealership environment. Prior dealership exposure is preferred; ability to use CRM and service software is required.

Qualifications

• High school diploma or equivalent.
• Experience in dealership roles is preferred.
• Proficiency with standard software and dealership tools.

Responsibilities

• Find and prioritize service opportunities by reviewing vehicle history and diagnostics, contacting customers and scheduling visits.
• Increase service sales by understanding customer needs and organizing work orders.
• Improve shop efficiency by coordinating resources and attending service meetings.
• Provide excellent customer service by welcoming customers, updating them on changes and following up.
• Build strong customer relationships by reviewing completed work and planning future maintenance.
• Support a positive service department culture through teamwork and continuous learning.

Skills

Customer service

Communication

Problem solving

Multitasking

Teamwork

Software literacy

Education

High school diploma or equivalent

Experience in dealership roles is preferred

Tools

CRM software

Job description

Bosch Truck Group Inc. in Vernon is seeking a Service Advisor to manage daily service department operations, from first inquiry to invoicing and follow-up. You will help ensure a smooth shop workflow and foster lasting customer relationships.

The role emphasizes strong communication, problem-solving, and teamwork within a busy dealership environment. Prior dealership exposure is preferred; ability to use CRM and service software is required.