Service Advisor, Rocky Mountain Dodge

Formulafordlincoln; Rocky Mountain House; On-site; CAD 11,160 - 55,800; Full time

Benefits offered by this job

Competitive compensation

Performance incentives

Job summary

Rocky Mountain Dodge in Rocky Mountain House is seeking an experienced Service Advisor to join our team. This role acts as the primary liaison between customers and the service department, ensuring clear communication, accurate documentation, and compliant service delivery.

You will work under AMVIC regulations, coordinate appointments, provide accurate estimates, obtain authorization before work, and maintain detailed repair orders with a focus on customer experience.

Qualifications

• Minimum 1–2+ years experience as a Service Advisor (REQUIRED)
• Dealership experience preferred
• Strong understanding of automotive service and repair processes
• Excellent customer service and communication skills
• Strong attention to detail and organizational skills
• Ability to manage multiple customers and tasks in a fast-paced environment
• Problem-solving and conflict resolution abilities
• Basic computer proficiency (DMS experience is an asset)
• Valid driver’s license; ability to operate manual and automatic vehicles

Responsibilities

• Greet customers promptly and professionally in person and over the phone
• Build and maintain long-term customer relationships
• Accurately document customer concerns and service requests
• Provide clear, honest, and transparent communication at all stages
• Resolve customer concerns in a professional and compliant manner
• Schedule service appointments based on shop capacity and priority
• Identify vehicle service needs using customer input and service history
• Provide accurate estimates and obtain proper customer authorization prior to work being performed
• Clearly explain repairs, maintenance, and associated costs
• Ensure all recommendations align with manufacturer guidelines and safety standards
• Maintain full compliance with AMVIC, Alberta consumer protection legislation, and dealership policies
• Open and maintain accurate, detailed repair orders
• Ensure all work performed is properly authorized and documented
• Review invoices with customers to ensure full understanding of charges
• Maintain proper records to support audit, compliance, and dispute resolution
• Ensure timelines, pricing, and services are clearly communicated and recorded
• Monitor progress of service work and keep customers updated
• Ensure vehicles are returned clean and all requested work is completed
• Maintain organized workspaces and accurate service documentation
• Ensure proper vehicle handling, key control, and lot organization
• Uphold dealership values and deliver a consistent, high-quality experience
• Promote manufacturer and dealership service programs ethically and transparently
• Contribute to achieving service department targets and customer retention goals
• Stay current on product knowledge, services, and industry standards
• Adhere to all AMVIC regulations and Alberta consumer protection laws
• Ensure full disclosure of pricing, services, and repair recommendations
• Obtain informed customer consent before proceeding with any work
• Avoid any misleading, unclear, or incomplete representations to customers
• Maintain professionalism, integrity, and ethical conduct at all times
• Support dealership compliance standards and audit readiness

Skills

Customer service

Communication

Attention to detail

Organizational skills

Multi-tasking

Problem-solving

Conflict resolution

Education

High School Diploma

Automotive or business-related training

Tools

DMS experience

Job description

Rocky Mountain Dodge | Service Advisor | Opened on 07/28/2026 | Pay rate: $1000-5000 per month

Service Advisor (Experienced Required)

Position Overview

Rocky Mountain Dodge located in Rocky Mountain House is seeking anexperienced Service Advisorto join our team. This role is critical in delivering a compliant, transparent, and customer-focused service experience.

The Service Advisor acts as the primary liaison between customers and the service department, ensuring all maintenance and repair services are communicated clearly, documented accurately, and completed in accordance withAMVIC regulations, dealership policies, and manufacturer standards.

This position requires prior experience as a Service Advisor in an automotive dealership or service environment.

Key Responsibilities

Customer Experience & Relationship Management

• Greet customers promptly and professionally in person and over the phone


• Build and maintain long-term customer relationships


• Accurately document customer concerns and service requests


• Provide clear, honest, and transparent communication at all stages


• Resolve customer concerns in a professional and compliant manner

Service Coordination & Compliance

• Schedule service appointments based on shop capacity and priority


• Identify vehicle service needs using customer input and service history


• Provide accurate estimates and obtain proper customer authorizationprior to work being performed


• Clearly explain repairs, maintenance, and associated costs


• Ensure all recommendations align with manufacturer guidelines and safety standards


• Maintain full compliance withAMVIC, Alberta consumer protection legislation, and dealership policies


• Open and maintain accurate, detailed repair orders


• Ensure all work performed is properly authorized and documented


• Review invoices with customers to ensure full understanding of charges


• Maintain proper records to support audit, compliance, and dispute resolution


• Ensure timelines, pricing, and services are clearly communicated and recorded

Operational Excellence

• Monitor progress of service work and keep customers updated


• Ensure vehicles are returned clean and all requested work is completed


• Maintain organized workspaces and accurate service documentation


• Ensure proper vehicle handling, key control, and lot organization

Brand Standards & Business Development

• Uphold dealership values and deliver a consistent, high-quality experience


• Promote manufacturer and dealership service programs ethically and transparently


• Contribute to achieving service department targets and customer retention goals


• Stay current on product knowledge, services, and industry standards

AMVIC & Compliance Expectations

• Adhere to allAMVIC regulations and Alberta consumer protection laws


• Ensurefull disclosure of pricing, services, and repair recommendations


• Obtaininformed customer consentbefore proceeding with any work


• Avoid any misleading, unclear, or incomplete representations to customers


• Maintain professionalism, integrity, and ethical conduct at all times


• Support dealership compliance standards and audit readiness

Qualifications & Skills

• Minimum 1–2+ years experience as a Service Advisor (REQUIRED)


• Dealership experience preferred


• Strong understanding of automotive service and repair processes


• Excellent customer service and communication skills


• Strong attention to detail and organizational skills


• Ability to manage multiple customers and tasks in a fast-paced environment


• Problem-solving and conflict resolution abilities


• Basic computer proficiency (DMS experience is an asset)


• Valid driver’s license; ability to operate manual and automatic vehicles

Education

• High School Diploma (Grade 12)


• Automotive or business-related training considered an asset

Work Schedule

• Must be available forevenings and weekends as required

What We Offer

• Competitive compensation (experience-based)


• Performance incentives

Only candidates withprevious Service Advisor experiencewill be considered. Wage will be dependent on proven experience.