Service Advisor - Crosstown Chrysler Dodge Jeep Ram

Kelleher Ford; Edmonton; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

Crosstown Chrysler Dodge Jeep Ram in Edmonton, AB, is seeking a Service Advisor to deliver an exceptional service experience for our valued customers.

You will estimate costs, greet customers, discuss needs, prepare repair orders, and coordinate with technicians to ensure timely, accurate service.

Qualifications

• Minimum of 2-year dealership experience in a Service Advisor role.
• CDK experience is an asset.
• Solid automotive knowledge.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Thrives in a fast-paced environment with multiple priorities.
• Strong communication and interpersonal skills.

Responsibilities

• Estimate the cost and time needed for a wide range of repairs.
• Welcome customers and discuss their needs.
• Answer customer inquiries, either in person or on the phone.
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
• Connect customers to the right auto technician.
• Test-drive vehicles to confirm the customer’s vehicle is repaired as needed.
• Maintain automotive records by keeping track of problems and corrective actions.

Skills

Dealership experience

CDK experience

Automotive knowledge

Customer experience

Communication skills

Interpersonal skills

Tools

CDK software

Job description

Service Advisor - Crosstown Chrysler Dodge Jeep Ram

Full Time Edmonton, AB, CA

Salary Range: $80,000.00 To $120,000.00 Annually

Join the ride!

Position : Service Advisor
Dealership: Crosstown Chrysler Dodge Jeep Ram
Location: Edmonton, AB
Classification: Full-Time, Immediate Hire

Crosstown Chrysler Dodge Jeep Ram is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heartofour success, building long-lasting, trust-based relationships with customersacross Canada. Our national network provides opportunities and support to buildthe career that’s right for you. Working here is fast-paced, non-stop, and alittle unpredictable—and we love it.

Your area of focus.

We are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.

What drives your day-to-day?

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs
• Answering customer inquiries, either in person or on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
• Connecting customers to the right auto technician
• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions

What are the must-haves…

• Minimum of 2-year dealership experience in a Service Advisor role required
• CDK experience is an asset
• Automotive knowledge
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• Demonstrated communication and interpersonal skills