Service Advisor - Crosstown Chrysler Dodge Jeep Ram

Autocanad; Edmonton; On-site; CAD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Employee vehicle purchase & service

Employee and family assistance

Career development opportunities

Job summary

Crosstown Chrysler Dodge Jeep Ram in Edmonton, AB, is seeking a skilled Service Advisor to drive an exceptional customer experience and manage the service journey end-to-end.

You will estimate repairs, prepare orders, and connect customers with technicians, ensuring accurate records and smooth service delivery in a fast-paced dealership environment.

Qualifications

• Minimum of 2 years of dealership experience in a Service Advisor role.
• CDK experience is an asset.
• Automotive knowledge and a track record of delivering an exceptional customer experience.
• Ability to set and achieve targets in a fast-paced environment.

Responsibilities

• Estimate cost and time for repairs.
• Welcome customers and discuss their needs.
• Answer inquiries in person or by phone.
• Develop repair estimates considering materials, supplies and labor.
• Prepare repair orders detailing problems or symptoms.
• Connect customers to the right technician.
• Test-drive vehicles to confirm repairs, and maintain records of issues and actions.

Skills

Dealership experience

CDK experience

Automotive knowledge

Customer experience

Goal-oriented

Fast-paced environment

Communication

Organization

Tech-savvy

Tools

CDK

Job description

Service Advisor - Crosstown Chrysler Dodge Jeep Ram

Full Time Edmonton, AB, CA

16 days ago Requisition ID: 17578

Salary Range: $80,000.00 To $120,000.00 Annually

Join the ride!

Position : Service Advisor
Dealership: Crosstown Chrysler Dodge Jeep Ram
Location: Edmonton, AB
Classification: Full-Time, Immediate Hire

Crosstown Chrysler Dodge Jeep Ram is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart ofour success, building long-lasting, trust-based relationships with customersacross Canada. Our national network provides opportunities and support to buildthe career that’s right for you. Working here is fast-paced, non-stop, and alittle unpredictable—and we love it.

Your area of focus.

We are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.

What drives your day-to-day?

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs
• Answering customer inquiries, either in person or on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
• Connecting customers to the right auto technician
• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions

What arethe must-haves…

• Minimum of 2-year dealership experience in a Service Advisor role required
• CDK experience is an asset
• Automotive knowledge
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• Demonstrated communication and interpersonal skills
• Must be able to remain calm when customers and/or situations are not
• Organization and follow-up skills
• Experience and desire to work with technology

The Perks.

• Competitive Compensation and Benefits Package
• EmployeeVehicle Purchase & Service Plans
• Employeeand Family Assistance Programs
• Company-wideappreciation events and contests throughout the calendar year
• Professionaldevelopment and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we activelysupport everyone in expressing themselves and reaching their fullpotential.

Our commitment extends to reaching out to individuals fromvarious backgrounds and identities. We do not discriminate based on genderidentity, race, national origin, ethnicity, religion, age, sexual orientation,marital or family status, or mental/physical disabilities. AutoCanada iscommitted to collaborating with and providing reasonable accommodations toindividuals with disabilities. If you need accommodation during the recruitmentprocess, please inform your recruiter.