Service Advisor - Mississauga Volkswagen

Zanchin Automotive Group; Mississauga; On-site; CAD 35,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Benefits program

Tools provided

Training & development

Career advancement

Employee pricing

Job summary

Mississauga Volkswagen, part of Zanchin Automotive Group, is seeking an experienced Service Advisor to join the Team in Mississauga. Base salary is $35,000 plus bonus; total compensation can vary from $50,000 to $70,000 annually, dependent on experience.

The role involves selling vehicle maintenance, liaising with technicians, explaining costs, scheduling appointments, and preparing repair orders. We offer benefits, tools, training, and career advancement within the group.

Qualifications

• 1 to 3 years proven experience as a Service Advisor or Sales/Customer Service Representative; automotive and/or dealership experience preferred
• Secondary School diploma, or equivalent experience
• proficiency working with ERP systems (ie. CDK/Reynolds)
• proficiency working with Customer Relationship Management Systems
• ability to sell vehicle maintenance
• ability to adapt to a changing environment and meet deadlines
• strong ability to communicate professionally (verbally and written)
• strong attention to detail; organized and strategic
• ability to maintain confidentiality and professionalism
• ability to work independently and with minimal supervision
• self-motivated and driven with a passion for excellence in execution
• a desire to work in a high energy, fast-paced environment
• a proven commitment to quality of work

Responsibilities

• sell recommended and required vehicle repair/maintenance
• serve as the liaison between the customer and automotive service technician
• explain nature of vehicle maintenance and costs
• advise customers on how to look after the vehicle and stress the importance of maintenance
• schedule appointments; contact customers with vehicle repair status updates/follow-ups
• accurately prepare repair orders and invoices

Skills

Sales experience

Customer service

ERP software

CRM systems

Education

Secondary school diploma

Tools

CDK Reynolds

CRM software

Job description

Service Advisor career and employment opportunity awaits you.

The Power to Move You

Mississauga Volkswagen, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic SERVICE ADVISOR to join the Team.

Join now to be part of a company that has been supporting the community for 50 years, and where careers are made and fostered with enthusiasm, integrity and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.

Base salary is $35,000 plus bonus plan; total compensation can vary from$50,000 to$70,000 annually, dependent on experience.

What's in it for you ...

• Competitive and generous compensation package
• Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance... and so much more
• Company-provided tools and equipment
• Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
• Opportunity for career advancement within the group
• Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and so much more

About the opportunity ...

As an integral part of the "we can do that" operation, this position is responsible to provide frontline customer communications and service for the department. Specifically:

• sell recommended and required vehicle repair/maintenance
• serve as the liaison between the customer and automotive service technician
• explain nature of vehicle maintenance and costs
• advise customers on how to look after the vehicle and stress the importance of maintenance
• schedule appointments; contact customers with vehicle repair status updates/follow-ups
• accurately prepare repair orders and invoices

About you ...

Ideal candidates will have a strong background and proven experience in sales and customer handling, including:

• 1 to 3 years proven experience as a Service Advisor or Sales/Customer Service Representative; automotive and/or dealership experience preferred
• Secondary School diploma, or equivalent experience
• proficiency working with ERP systems (ie. CDK/Reynolds)
• proficiency working with Customer Relationship Management Systems
• ability to sell vehicle maintenance
• ability to adapt to a changing environment and meet deadlines
• strong ability to communicate professionally (verbally and written)
• strong attention to detail; organized and strategic
• ability to maintain confidentiality and professionalism
• ability to work independently and with minimal supervision
• self-motivated and driven with a passion for excellence in execution
• a desire to work in a high energy, fast-paced environment
• a proven commitment to quality of work

Why choose Zanchin Automotive Group?

Your career ambitions will be achieved -- we offer career development and advancement.

You will be part a winning team -- we are a leader in the industry driven by 50 years of people-centric business modelling.

Your voice will be heard and ideas celebrated -- we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.

You will enjoy a competitive pay and bonus plan -- we offer many employment perquisites.

You’ll be part of a culture at the fore-front of transparency, communication and engagement – we are a Team, and work together to achieve and thrive.

Zanchin Automotive Group is an equal opportunity employer committed to fostering an inclusive, equitable and accessible workplace where every team member feels valued, respected and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from all people. Should you require accommodation or support in any aspect of the recruitment and selection process, we will work with you to meet your needs.

We do not use artificial intelligence tools to screen or select applicants for this role. Applications are reviewed directly by the hiring team.