Service Advisor - Maple Ridge Volkswagen

Autocanad; Maple Ridge; On-site; CAD 65,000 - 102,000; Full time

Benefits offered by this job

Competitive compensation

Employee vehicle purchase & service

Employee and family assistance

Company events & contests

Professional development

Job summary

Maple Ridge Volkswagen is seeking an experienced Service Advisor to join our team in Maple Ridge, BC. You will play a key role in curating the service experience for valued clients who bring in their vehicles.

Responsibilities include estimating costs, preparing repair orders, communicating with customers and technicians, test-driving vehicles, and maintaining service records. The role offers a competitive compensation package and bonus eligibility.

Qualifications

• Minimum of 2-year dealership experience in a Service Advisor role.
• CDK experience is an asset.
• Automotive knowledge and ability to deliver exceptional customer experience.
• Ability to set and achieve targeted goals and work in a fast-paced environment.
• Strong communication and interpersonal skills, with good organization and follow-up.

Responsibilities

• Estimating the cost and time for a wide range of repairs.
• Welcoming customers and discussing their needs.
• Answering customer inquiries in person or by phone.
• Develop repair estimates by considering materials, supplies and labor.
• Prepare repair orders detailing vehicle problems or symptoms.
• Connecting customers to the right auto technician.
• Test-driving vehicles to confirm repairs are completed.
• Maintaining automotive records of problems and corrective actions.

Skills

Customer service

Communication

Organization

Goal setting

Time management

Problem solving

Technology savvy

Tools

CDK

Job description

Service Advisor - Maple Ridge Volkswagen

Full Time Maple Ridge, BC, CA

Salary Range: $65,000.00 To $102,000.00 Annually

Join the ride!

Maple Ridge Volkswagen is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heartofour success, building long-lasting, trust-based relationships with customersacross Canada. Our national network provides opportunities and support to buildthe career that’s right for you. Working here is fast-paced, non-stop, and alittle unpredictable—and we love it.

Your area of focus.

We are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.

What drives your day-to-day?

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs
• Answering customer inquiries, either in person or on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
• Connecting customers to the right auto technician
• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions

What are the must-haves…

• Minimum of 2-year dealership experience in a Service Advisor role required
• CDK experience is an asset
• Automotive knowledge
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• Demonstrated communication and interpersonal skills
• Must be able to remain calm when customers and/or situations are not
• Organization and follow-up skills
• Experience and desire to work with technology

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and foster a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Compensation

The expected range of compensation for this position is $65,000 – $102,000 Salary — Plus bonus. The actual compensation offered will be based on a variety of factors, including job-related knowledge, education, skills and experience. This position will also be eligible to participate in the Company's annual cash bonus program, subject to the terms and conditions of the applicable plan documents.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.