Customer Care Attendant - Mercedes-Benz Toronto Queensway

Zanchin Automotive Group; Toronto; Hybrid; CAD 43,000 - 58,000; Full time

Benefits offered by this job

Competitive compensation package

Enhanced benefits program

Company-provided tools and equipment

Ongoing development and training

Career advancement within the group

Employee pricing for vehicles, travel,

gym memberships, cell phones/plans

Job summary

Mercedes-Benz Toronto Queensway, part of Zanchin Automotive Group, is hiring a Customer Care Attendant to welcome customers, inspect arriving vehicles, and help keep the service drive-thru flowing smoothly. The role requires 1–2 years in a service drive-thru, a valid driver’s license, and strong communication and organizational skills.

Join a 50-year-old community-focused company offering competitive pay, comprehensive benefits, and opportunities for career growth within the group.

Qualifications

• 1 to 2 years of proven experience in a service drive-thru
• Secondary School diploma, or equivalent experience
• ability to operate manual and automatic transmission vehicles
• Driver's License and clean Drivers Abstract
• ability to adapt to a changing environment and meet deadlines
• ability to communicate professionally (verbally and written)
• strong attention to detail, organized and strategic
• ability to maintain professionalism
• ability to work independently and with minimal supervision
• self-motivated and driven with a passion for excellence in execution
• a desire to work in a high-energy, fast-paced environment
• a proven commitment to quality of work

Responsibilities

• Greet and welcome customers upon arrival to dealership; direct customers to parking and dealership facility, and/or offer valet parking
• Tag and Spot check vehicles upon arrival to the dealership; walk-around inspection for damage, tire condition, windshield wipers, et cetera
• Extract workshop codes from service data in instrument cluster
• Ensure that service drive-thru remains uncongested and vehicles are flowing through orderly and timely
• Participate in the retrieval and delivery of customer vehicles, as required
• Perform vehicle inspections to ensure sufficient levels of fuel; refuel vehicles prior to customer delivery
• Perform daily inspection of Service lot for unlocked vehicles and lot security

Skills

Customer service experience

Communication skills

Attention to detail

Independent worker

Self-motivated

Education

Secondary School diploma

Job description

Customer Care Attendant career and employment opportunity awaits you.

The Power to Move You

Mercedes-Benz Toronto Queensway, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic CUSTOMER CARE ATTENDANT to join the Team.

Join now to be part of a company that has been supporting the community for 50 years, and where careers are made and fostered with enthusiasm, integrity, and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles and drives performance through winning attitudes.

The expectedsalary for this role is$50,000.00 per year, based on experience and qualifications.

What’s in it for you…

• Competitive and generous compensation package
• Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more
• Company-provided tools and equipment
• Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
• Opportunity for career advancement within the group
• Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and so much more

About the opportunity…

As an integral part of the “we can do that” operation, this position is responsible for performing a variety of activities in support of checking in service vehicles. Specifically:

• Greet and welcome customers upon arrival to dealership; direct customers to parking and dealership facility, and/or offer valet parking
• Tag and Spot check vehicles upon arrival to the dealership; walk-around inspection for damage, tire condition, windshield wipers, et cetera
• Extract workshop codes from service data in instrument cluster.
• Ensure that service drive-thru remains uncongested and vehicles are flowing through orderly and timely
• Participate in the retrieval and delivery of customer vehicles, as required
• Perform vehicle inspections to ensure sufficient levels of fuel; refuel vehicles prior to customer delivery
• Perform daily inspection of Service lot for unlocked vehicles and lot security

About you…

Ideal candidates will have a strong background and proven experience with customer service, including:

• 1 to 2 years of proven experience in aservice drive-thru
• Secondary School diploma, or equivalent experience
• ability to operate manual and automatic transmission vehicles
• Driver's License and clean Drivers Abstract
• ability to adapt to a changing environment and meet deadlines
• ability to communicate professionally (verbally and written)
• strong attention to detail, organized and strategic
• ability to maintain professionalism
• ability to work independently and with minimal supervision
• self-motivated and driven with a passion for excellence in execution
• a desire to work in a high-energy, fast-paced environment
• a proven commitment to quality of work

Why choose Zanchin Automotive Group?

Your career ambitions will be achieved -- we offer career development and advancement.

You will be part of a winning team -- we are a leader in the industry driven by 50 years of people-centric business modeling.

Your voice will be heard and ideas celebrated -- we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.

You will enjoy a competitive pay plan -- we offer many employment perquisites.

You’ll be part of a culture at the fore-front of transparency, communication and engagement – we are a Team, and work together to achieve and thrive.

Zanchin Automotive Group is an equal opportunity employer committed to fostering an inclusive, equitable and accessible workplace where every team member feels valued, respected and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from all people. Should you require accommodation or support in any aspect of the recruitment and selection process, we will work with you to meet your needs.

We do not use artificial intelligence tools to screen or select applicants for this role. Applications are reviewed directly by the hiring team.