Service Advisor - London Kia

AutoCanada; London; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Vehicle purchase plan

Employee assistance program

Appreciation events

Professional development

Job summary

London Kia, part of AutoCanada, is seeking an experienced Service Advisor to deliver exceptional customer experiences while managing service workflows at our London, Ontario dealership. You will estimate repair costs, welcome customers, prepare repair orders, coordinate with technicians, and ensure accurate records.

Must have dealership experience and strong communication; CDK is a plus. This role offers a fast-paced, team-driven environment with opportunities for growth within Canada’s largest

Qualifications

• Minimum of 2 years in a dealership Service Advisor role.
• CDK experience is an asset.
• Strong automotive knowledge and customer focus.
• Excellent communication and multitasking abilities.
• Ability to remain calm under pressure.

Responsibilities

• Estimate costs and time for repairs.
• Welcome customers and discuss needs.
• Answer inquiries in person or by phone.
• Develop repair estimates including parts, labor and materials.
• Prepare repair orders detailing problems or symptoms.
• Connect customers with technicians.
• Test-drive vehicles to confirm repairs.
• Maintain service records of problems and actions.

Skills

Customer service

Communication skills

Interpersonal skills

Technology aptitude

Problem solving

Tools

CDK experience

Job description

Join the ride!

Position: Service Advisor
Dealership: London Kia
Location: London, ON
Classification: Full-Time, Immediate Hire
Compensation: $60,000 - $90,000 annually

London Kia is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

We are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.

What drives your day-to-day?

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs
• Answering customer inquiries, either in person or on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
• Connecting customers to the right auto technician
• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions

What are the must-haves?

• Minimum of 2-year dealership experience in a Service Advisor role required
• CDK experience is an asset
• Automotive knowledge
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• Demonstrated communication and interpersonal skills
• Must be able to remain calm when customers and/or situations are not
• Organization and follow-up skills
• Experience and desire to work with technology

The Perks

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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