Service Advisor: Flexible Scheduling & Trusted Car Care

Capital Automotive Group; Regina; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Flex time & scheduling

Health and dental benefits

Disability insurance

Health Spending Account

Employee assistance program

Employee discounts

RRSP deductions

Career growth opportunities

Job summary

Capital Ford Lincoln Regina is seeking a Service Advisor to guide customers through their service experience, communicate repair options, and coordinate with technicians for timely repairs. You will help ensure customers feel confident and valued throughout the process.

The role emphasizes strong communication, organizational skills, and a friendly, professional demeanor, with opportunities to grow within Capital Automotive Group.

Qualifications

• Experience in customer service or sales is preferred.
• Strong communication and problem-solving skills.
• Ability to build relationships with customers.
• Valid driver’s license with clean driving record.

Responsibilities

• Welcome and assist customers throughout their service visit.
• Schedule and prepare customer appointments.
• Identify vehicle concerns through conversations and walk-arounds.
• Communicate repair and maintenance recommendations clearly.
• Prepare estimates and repair orders with transparency.
• Coordinate with technicians and parts staff to stay on track.
• Provide updates and follow up to ensure satisfaction.
• Support achievement of customer satisfaction and sales goals.

Skills

Customer service

Communication

Trust building

Organizational skills

Multitasking

Driver's license

Job description

Capital Ford Lincoln Regina is seeking a Service Advisor to guide customers through their service experience, communicate repair options, and coordinate with technicians for timely repairs. You will help ensure customers feel confident and valued throughout the process.

The role emphasizes strong communication, organizational skills, and a friendly, professional demeanor, with opportunities to grow within Capital Automotive Group.