Service Advisor- Capital Ford Lincoln Regina

Capital Automotive Group; Regina; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Flex time & scheduling

Health and dental benefits

Disability insurance

Health Spending Account

Employee assistance program

Employee discounts

RRSP deductions

Career growth opportunities

Job summary

Capital Ford Lincoln Regina is seeking a Service Advisor to guide customers through their service experience, communicate repair options, and coordinate with technicians for timely repairs. You will help ensure customers feel confident and valued throughout the process.

The role emphasizes strong communication, organizational skills, and a friendly, professional demeanor, with opportunities to grow within Capital Automotive Group.

Qualifications

• Experience in customer service or sales is preferred.
• Strong communication and problem-solving skills.
• Ability to build relationships with customers.
• Valid driver’s license with clean driving record.

Responsibilities

• Welcome and assist customers throughout their service visit.
• Schedule and prepare customer appointments.
• Identify vehicle concerns through conversations and walk-arounds.
• Communicate repair and maintenance recommendations clearly.
• Prepare estimates and repair orders with transparency.
• Coordinate with technicians and parts staff to stay on track.
• Provide updates and follow up to ensure satisfaction.
• Support achievement of customer satisfaction and sales goals.

Skills

Customer service

Communication

Trust building

Organizational skills

Multitasking

Driver's license

Job description

Company:

Capital Ford Lincoln Inc.

Are you a people person who loves solving problems and delivering exceptional customer service?

Join our team at Capital Ford Lincoln Regina as a Service Advisor and become the trusted link between customers and our technicians.

In this fast-paced role, you’ll guide customers through their service experience, communicate repair recommendations, coordinate with technicians, and help ensure every customer leaves feeling confident and valued.

What You’ll Do

• Welcome and assist customers throughout their service visit
• Schedule and prepare customer appointments
• Identify vehicle concerns through customer conversations and vehicle walk‑arounds
• Communicate repair and maintenance recommendations clearly and professionally
• Prepare estimates and repair orders with transparency
• Coordinate with technicians and parts staff to keep repairs on track
• Provide updates and follow up to ensure customer satisfaction
• Help achieve customer satisfaction and sales goals

What You’ll Bring

• Positive, energetic, and professional attitude
• Strong communication and customer service skills
• Ability to build trust and relationships with customers
• Strong organizational and multitasking abilities
• Valid driver’s license with an acceptable driving record

Bonus Points For:

• Service Advisor experience
• Automotive sales or customer service background

What’s In It for You (The Capital Advantage)

We’re one of Canada’s Best Managed Companies for a reason!

• Financial Stability: Competitive pay plans that are reviewed regularly.
• True Work/Life Balance: Paid flex time and predictable scheduling so you can actually enjoy your time off.
• Health & Wellness: Comprehensive medical and dental benefits, Short-Term and Long-Term disability, a Health Spending Account, plus an Employee Family Assistance Program.
• Incredible Perks: Employee discounts on vehicle purchases, parts, and servicing, corporate cell phone plan rates, years of service recognition gifts, and more!
• Investment in Your Future: Optional RRSP deductions – because long‑term matters, too.
• Career Velocity: We prioritize promoting from within. You’ll get ongoing training and opportunities to grow your career across our Western Canadian network.
• Family First: A maternity leave top‑up program and paid bereavement time so you can prioritize what matters most.

If you’re motivated by helping people, building trust, and creating outstanding customer experiences, we’d love to hear from you.

#INDCAG

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth‑driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.