Service Advisor - Capital Ford Lincoln, Winnipeg

Capital Automotive Group; Winnipeg; On-site; CAD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Flex time

Benefits package

Employee discounts

RRSP deductions

Career advancement

Maternity leave top-up

Bereavement leave

Job summary

Capital Ford Lincoln, Winnipeg is seeking a Service Advisor to greet customers, diagnose vehicle concerns in clear terms, and prepare transparent estimates and repair orders. You’ll work closely with technicians and parts staff, stay connected with customers throughout their visit, and strive for top-tier customer satisfaction and service excellence.

We value 1–2 years of automotive service experience, a friendly communicator with a team mindset, and a valid driver’s license; join a company that

Qualifications

• 1–2 years of automotive service experience, OEM dealership preferred.
• Friendly, confident communicator with customer-facing experience.
• Team player with a drive to hit goals and deliver results.
• Adaptable in fast-paced environments.
• Valid driver’s license and a passion for the automotive industry.

Responsibilities

• Greet customers and assess their service needs.
• Explain vehicle concerns in clear terms.
• Prepare cost estimates and repair orders.
• Keep customers informed during their visit with no surprises.
• Coordinate with technicians and parts team to keep operations smooth.
• Deliver top-tier results in customer satisfaction and service excellence.

Skills

Customer service

Communication

Team player

Valid driver's license

Job description

Capital Ford Lincoln (Winnipeg)

Shift Your Career into High Gear

You know cars. You know people. And you know how to make every service visit feel effortless.

If that sounds like you, it’s time to join the team at Capital Ford Lincoln, Winnipeg where we take pride in doing things differently. You want to be a part of this!! We’re looking for a Service Advisor who brings energy, honesty, and a commitment to making customers feel at ease.

What You’ll Do

• Welcome customers with a smile and genuine interest in their needs
• Diagnose and explain vehicle concerns in clear, simple terms
• Prepare transparent cost estimates and repair orders
• Stay connected with customers throughout their visit — no surprises, just great service
• Work closely with our technicians and parts team to keep everything running smoothly
• Deliver top-tier results in customer satisfaction and service excellence

What’s In It for You (The Capital Advantage)

We're one of Canada's Best Managed Companies for a reason! Financial Stability: Competitive pay plans that are reviewed regularly.

True Work/Life Balance: Paid flex time and predictable scheduling so you can actually enjoy your time off.

Health & Wellness: Comprehensive medical and dental benefits, Short-Term and Long-Term disability, a Health Spending Account, plus an Employee Family Assistance Program.

Incredible Perks: Employee discounts on vehicle purchases, parts, and servicing, corporate cell phone plan rates, years of service recognition gifts, and more!

Investment in Your Future: Optional RRSP deductions – because long-term matters, too.

Career Velocity: We prioritize promoting from within. You’ll get ongoing training and opportunities to grow your career across our Western Canadian network.

Family First: A maternity leave top-up program and paid bereavement time so you can prioritize what matters most.

What We’re Looking For

• 1-2 years of automotive service experience, with prior experience in an OEM dealership environment preferred; a sales and customer service background is an asset
• Friendly, confident communicator with experience in customer-facing roles
• Team player with a drive to hit goals and deliver results
• Adaptable nature that thrives in fast-paced environments
• Valid driver’s license and a passion for the automotive industry

At Capital Ford Lincoln, every customer counts and every team member matters. Shift your career into high gear

#INDHP

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization. Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location. Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process. There is one clear answer on how we’ve become a leading provider in the automotive industry. It is the people at Capital Automotive Group who make us who we are. They come from a variety of professional backgrounds, at all career levels from the most junior to the most senior. If you share our commitment to doing what’s best for our customers, enjoy working in teams and hold yourself to the highest ethical standards, you will fit right in.