Service Advisor - Drive Customer Care in Auto Service

Capital Automotive Group; Edmonton; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay plans

Flex time and predictable scheduling

Medical and dental benefits

Short-Term and Long-Term disability

Health Spending Account

Employee discounts on vehicles, parts,

servicing

RRSP options

Maternity leave top-up

Bereavement leave

Job summary

Capital GMC Buick Edmonton is seeking a Service Advisor to deliver outstanding service by welcoming customers, accurately diagnosing vehicle concerns, and preparing transparent repair estimates. You will stay engaged with customers throughout their visit and partner with technicians and the parts team to ensure smooth operations.

The role emphasizes clear communication, customer satisfaction, and collaboration in a fast-paced dealership environment, with a strong focus on service excellence and

Qualifications

• Friendly, confident communicator with experience in customer-facing roles.
• Team player with a drive to hit goals and deliver results.
• Adaptable nature that thrives in fast-paced environments.
• Valid drivers license and a passion for the automotive industry.
• Previous experience in a service or dealership environment is an asset.

Responsibilities

• Welcome customers with a smile and genuine interest in their needs.
• Diagnose and explain vehicle concerns in clear, simple terms.
• Prepare transparent cost estimates and repair orders.
• Stay connected with customers throughout their visit — no surprises, just great service.
• Work closely with our technicians and parts team to keep everything running smoothly.
• Deliver top-tier results in customer satisfaction and service excellence.

Skills

Customer-facing communication

Team player

Adaptable

Valid drivere2s license

Professional demeanor

Job description

Capital GMC Buick Edmonton is seeking a Service Advisor to deliver outstanding service by welcoming customers, accurately diagnosing vehicle concerns, and preparing transparent repair estimates. You will stay engaged with customers throughout their visit and partner with technicians and the parts team to ensure smooth operations.

The role emphasizes clear communication, customer satisfaction, and collaboration in a fast-paced dealership environment, with a strong focus on service excellence and