Service Advisor BMW Royal Oak Calgary, AB

Dilawri Group of Companies; Calgary; Hybrid; CAD 42,000 - 62,000; Full time

Job summary

dilawri group of companies in calgary seeks a service advisor for a 12-month contract at bmw royal oak/mini calgary. you will greet customers, identify service needs, explain maintenance schedules, and prepare quotes and warranty information.

the role requires 2+ years in automotive service advisory, strong communication, and the ability to translate customer concerns into clear technician instructions; cdK or dealer-fx experience is a plus; canadian work authorization is required.

Qualifications

• 12-month contract as Service Advisor.
• Minimum 2+ years in automotive service advisory.
• Clear written and oral communication with a focus on service.
• Translate customer descriptions into technician instructions.
• Excellent organizational and prioritization skills.
• Handle customer concerns professionally.
• Strong understanding of brand, maintenance, and warranties.
• Computer literate and quick to learn new programs.
• CDK and/or Dealer-FX experience is an asset.
• Legally entitled to work in Canada.

Responsibilities

• Welcome customers and gather information to identify repair and maintenance work.
• Advise on maintenance schedules, explain importance, sell services, and discuss warranties.
• Prepare price estimates and manage warranty expiration details.
• Verify and document customer information and vehicle history.
• Monitor progress and keep customers informed on status.
• Utilize dealership systems for orders and parts as needed.
• Explain work performed and charges to the customer.
• Support other duties as assigned by management.

Skills

Customer service

Communication

Problem solving

Organization

Tools

CDK

Dealer-FX

Job description

If you are looking to grow yourcareer with an organization driven by excellence, integrity, and innovation,Dilawri offers an environment where people are supported and empowered tosucceed.

Founded in 1985, Dilawri isCanada’s largest automotive group and one of Canada’s Best Managed Companies.Dilawri operates over 80 franchised dealerships,representingmorethan 35 of the world’s most respected automotive brands across British Columbia,Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000employees, Dilawri fosters a culture rooted in collaboration, accountability,and continuous learning. Our values of Excellence, Leading, Teamwork,Integrity, Innovation, and Giving Back guide how we work, how we lead, and howwe serve our customers and communities. Through the Dilawri Foundation ,we are also committed to making a meaningful impact in the communities weserve.

Discover how you can build yourcareer with Dilawri

PositionOverview

We are looking for a Service Advisor - 12 month Contractto join our teamatBMW Royal Oak/MINI Calgary. The successful candidate is someone who ispassionate about the automotive industry and eager to contribute to our growingteam.

PrimaryDuties and Responsibilities

• Responsiblefor welcoming customers and gathering the required information to identifythe vehicle repair and maintenance work required.
• Advisecustomers on maintenance schedules, explain the importance of maintenancebased on manufacturers recommendations, sell services, understands andapplies factory and aftermarket warranties. Recommends additional servicesbased on vehicle history, time and mileage and provides thefinanceoffice with warranty expiration information.
• Documentsandcompletesa repair order, verifying customer information, preferredmethod of contact, vehicle information and concerns, accurate detailedprice estimate, completes vehicle walk-around, checks vehicle history foropen recalls and campaigns and provides customer with an expected timeframe for completion.
• Obtainpre-authorization costs, parts availability, and payments
Verifiesthe scope of warranty coverage prior to the work being done and ensuresappropriate approvals are obtained.
• Monitorsthe progress of the work and keeps customers informed regarding the statusof their vehicle.
• ReviewCSI monthly score and day to day performance
• UtilizesCDKand Dealer-FX onall customers pay repair orders andaccurately orders parts.
• Preparationand explanation of the work and charges to the customer.
• Otherduties as assigned by management

QualificationsRequired

• This position would be a 12-month contract
• Havea minimum of 2+years of experience as a Service Advisor in theAutomotive industry.
• Requiresclear written and oral communication and a focus on excellent customerservice.
• Mustbe able to interpret customers’ descriptions of their vehicle problems andtranslate them into clear instructions for thetechnicians.
• Excellentorganizational skills and an ability to effectively prioritizetasks.
• Mustbe able to effectively deal with customers’ concerns or complaints.
• Goodunderstanding of the brand, maintenance, and warranty requirements.
• Mustbe computer literate with an ability to use a variety of programs andlearn new ones easily.
• Previousexperience with CDK and/or Dealer-FX is considered an asset
• Legallyentitled to work in Canada.

AboutDilawri

In addition to workingwith and learning from a team of leading professionals in the automotiveindustry, our benefits include:

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Employee wellness & assistance programs
• Employee social events

Build your career with ateam thatis driven by excellence,integrityandinnovation.