Service Advisor

Dilawri Group of Companies; City of Langley; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Job-specific coaching & training

Employee wellness & assistance

Employee social events

Job summary

Dilawri Group of Companies in Langley, BC, is seeking a Service Advisor to join Mercedes-Benz Langley. The role reports to the Service Manager and focuses on courteous customer support, accurate service documentation, and effective communication of recommended services.

The position offers an annual pay range of CAD 80,000 to CAD 110,000 and requires skilled customer service, automotive experience, and attention to detail. Join us to contribute to an exceptional customer experience.

Qualifications

• Strong customer service and communications skills are required.
• Experience in automotive service environments is an asset.
• Ability to understand and explain vehicle information clearly.
• Excellent organization and multi-tasking abilities.
• Proficiency with service-related software is a plus.
• Legally entitled to work in Canada.

Responsibilities

• Ensure high levels of customer satisfaction throughout the service process.
• Greet clients promptly in a friendly, professional, and courteous manner.
• Address customer concerns with tact and professionalism.
• Conduct vehicle inspections and gather information for repair orders.
• Secure pre-authorization for costs, confirm parts availability, process payments.
• Review appointment files, maintenance, and prior service recommendations.
• Explain recommended services or repairs to customers clearly.
• Monitor progress, update customers on status, and communicate changes.
• Oversee repair orders from opening to closing ensuring accuracy.
• Review CSI scores and contribute to ongoing performance improvements.
• Review loaner vehicle policies and warranty details with customers.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Automotive service experience

Organizational skills

Technical vehicle knowledge

Work authorization (Canada)

Job description

If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotivegroup and one of Canada’s Best Managed Companies. Dilawri operates over 80franchised dealerships,representingmore than 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.Through theDilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career withDilawri

Position Overview

Mercedes-Benz Langley is currently seeking a Service Advisorto join our team.
Reporting to the Service Manager, this role is responsible for promptly andcourteously assisting all service customers while ensuring accuracy in repairorder documentation, clear communication regarding recommended services, andmaintaining a strong focus on customer satisfaction and labour sales. TheService Advisor plays an integral role in supporting service departmentoperations and delivering the exceptional customer experience that definesthe Dilawri Lifestyle.

The expected annual payfor this position is$80,000.00 - $110,000.00.

Primary Duties and Responsibilities

• Ensure high levels of customer satisfactionthroughout the service process.
• Greet all clients promptly in a friendly,professional, and courteous manner.
• Address customer concerns or misunderstandingswith tact and professionalism.
• Conduct vehicle inspections and gather allnecessary information for repair orders.
• Secure pre‑authorization for costs, confirmparts availability, and process payments.
• Review all appointment files, scheduledmaintenance, and previous service recommendations.
• Clearly explain recommended services or repairsto customers.
• Monitor repair progress, check job status, andupdate customers accordingly.
• Oversee repair orders from opening to closing toensure accuracy and completion.
• Review CSI scores monthly and contribute tocontinuous improvement in performance.
• Review loaner vehicle policies and warrantydetails with customers.
• Perform other duties as assigned by management.

Qualifications Required

• Strong customer service and communicationskills.
• Ability to handle customer concerns withprofessionalism and tact.
• Experience in automotive service environments isan asset.
• Strong organizational skills with the ability tomanage multiple tasks effectively.
• Ability to understand and explain technicalvehicle information.
• Attention to detail and commitment to accuracy.
• Proficiency with computers and service-relatedsoftware is an asset.
• Legally entitled to work in Canada.

About Dilawri

In addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:

• Discountedemployee vehicle purchase program
• Job-specificcoaching & training programs
• Employeewellness & assistance programs
• Employeesocial events

Build your career with a team thatis driven byexcellence,integrityand innovation.