Service Advisor, Campbell River

FOUNTAIN TIRE LTD; Campbell River; Hybrid; CAD 32,000 - 37,000; Full time

Benefits offered by this job

Health, dental and vision

RRSP program with company matching

Training program & advancement

Discounts on tires, parts and services

Regular day shifts

Job summary

Fountain Tire Campbell River is looking for a friendly, dedicated Service Advisor to join our team. You will create work orders, provide quotes, and coordinate with technicians to ensure customer needs are met.

We offer competitive pay ($23–$27 CAD/hour), health/dental/vision benefits, RRSP matching, a strong training program, and room for advancement in a supportive team environment.

Qualifications

• Experience in the automotive repair or tire industry is required.
• Must possess a valid driver’s license.
• Excellent customer service and a positive attitude are essential.

Responsibilities

• Create work orders and arrange bookings, communicating them to technicians.
• Provide service quotes and obtain customer authorization for work, finalize sales.
• Provide proactive calls to customers to assess satisfaction with service received.
• Recommend tire services, wheel and mechanical services to customers.
• Ensure all products are billed accurately and enter data in the system.
• Keep showroom promotional material up to date and participate in safety initiatives.

Skills

Active listening

Customer service

Team player

Job description

Overview

Fountain Tire Campbell River is looking for a friendly, dedicated, and knowledgeable individual to join our team as a Service Advisor!

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits:

Whatis in it for you?

• Competitive compensation: $23 to $27 per hour
• Health, dental, and vision benefit programs for you and your family
• RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Regular day shifts
• Great discounts for you and your family on tires, parts, and mechanical services

Primary Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• Experience in the automotive repair or tire industry is required
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow.