Service Advisor, Fort McMurray

Fountain Tire; Fort McMurray; On-site; CAD 33,000 - 37,000; Full time

Benefits offered by this job

Health, dental, vision

RRSP with company matching

Training and advancement

Team-oriented culture

Employee tire discounts

Job summary

Fountain Tire Fort McMurray is seeking a friendly, dedicated Service Advisor to join our automotive service team. You will manage work orders, quote services, and book appointments while ensuring customer satisfaction and accurate billing.

Benefit from competitive wages, comprehensive health, dental, and vision coverage, RRSP with company matching, and ongoing training for career advancement. We value teamwork and great customer service as you collaborate with technicians and the sales team to

Qualifications

• Experience in automotive repair or tire industry is an asset.
• Excellent customer service and a positive attitude.
• Effective listening skills to identify customer needs and provide recommendations.
• Ability to work well in a team and communicate with customers and technicians.

Responsibilities

• Create work orders and book appointments, communicating with technicians.
• Provide quotes, obtain authorization, finalize sales and follow up with customers.
• Make proactive calls to check customer satisfaction with services.
• Recommend tire and mechanical services to customers.
• Ensure accurate billing and data entry in the system.
• Keep showroom promotional material up to date.
• Participate in safety initiatives and training modules.
• Assist in inventory documentation and annual counts.

Skills

Customer service

Communication

Active listening

Team player

Problem solving

Job description

Fountain Tire Fort McMurray, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor! At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits.

What is in it for you?

• Competitive compensation $24 to $27 per hour/year
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Regular day shifts
• Great discounts for you and your family on tires, parts, and mechanical services

Primary Responsibilities

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• Experience in the automotive repair industry or tire industry is an asset
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow.

We use automated technology-assisted tools to help streamline our hiring process. These tools operate under strict privacy and fairness standards. Final decisions are always made by our hiring teams.