Internet Sales Manager BMW Royal Oak Calgary, AB

Dilawri Group of Companies; Calgary; On-site; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Coaching & training programs

Wellness & assistance programs

Employee social events

Job summary

Dilawri Group of Companies in Calgary is seeking a driven Internet Sales Manager to lead our online BMW sales efforts and deliver a premium buying experience worthy of the brand.

You will manage CRM lead processes, schedule showroom appointments, and collaborate with sales consultants to maximize lead conversion while maintaining high customer satisfaction and professionalism. The role requires strong communication and CRM experience, with the ability to work evenings and weekends as needed.

Qualifications

• Strong communications and customer service skills.
• Experience using CRM systems and lead management tools.
• Self-motivated, organized and goal-oriented.
• Ability to work evenings and weekends as needed.
• Professional appearance and attitude.

Responsibilities

• Respond promptly to internet, phone, and digital inquiries.
• Manage CRM lead processes and customer follow-up.
• Set and confirm appointments for showroom visits and test drives.
• Build relationships with customers via phone, email, text, and online platforms.
• Collaborate with sales consultants and management to maximize lead conversion.
• Maintain high customer satisfaction and professionalism.
• Monitor lead sources and performance metrics.
• Ensure online customers receive a luxury-level experience aligned with BMW standards.
• Assist with digital marketing campaigns and inventory merchandising when needed.

Skills

Communication skills

Customer service

Organized

Self-motivated

Flexibility

Professional appearance

Driver's license

Tools

CRM systems

Lead management tools

Job description

Ifyou are looking to grow your career with an organization driven by excellence,integrity, and innovation, Dilawri offers an environment where people aresupported and empowered to succeed.

Foundedin 1985, Dilawri is Canada’s largest automotive group and one of Canada’s BestManaged Companies. Dilawri operates over 80 franchiseddealerships,representingmore than 35 of the world’s most respectedautomotive brands across British Columbia, Alberta, Saskatchewan, Ontario,Quebec, and Washington, DC.

Witha team of more than 4,000 employees, Dilawri fosters a culture rooted incollaboration, accountability, and continuous learning. Our values ofExcellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide howwe work, how we lead, and how we serve our customers and communities. Throughthe DilawriFoundation , we are also committed to making a meaningful impact in thecommunities we serve.

Discoverhow you can build your career with Dilawri

Position Overview

We arelooking for a driven, customer-focused Internet Sales Manager to lead ouronline sales efforts and help deliver a premium buying experience worthy of theBMW brand. If you thrive in a fast-paced automotive environment, understanddigital lead management, and know how to convert online inquiries into loyalcustomers, we want to hear from you.

Primary Duties and Responsibilities

• Respondpromptly to all internet, phone, and digital inquiries
• ManageCRM lead processes and customer follow-up
• Setand confirm appointments for showroom visits and test drives
• Buildrelationships with customers through phone, email, text, and onlineplatforms
• Workclosely with sales consultants and management to maximize lead conversion
• Maintainhigh customer satisfaction and professionalism
• Monitorlead sources and performance metrics
• Ensureall online customers receive a luxury-level experience aligned with BMWstandards
• Assistwith digital marketing campaigns and inventory merchandising when needed

Qualifications Required

• Automotivesales or internet sales experience is a must for this position
• Strongcommunication and customer service skills
• Experienceusing CRM systems and lead management tools
• Self-motivated,organized, and goal-oriented
• Professionalappearance and attitude
• Abilityto work evenings and weekends as needed
• Validdriver’s license with clean driving record

About Dilawri

Inaddition to working with and learning from a team of leading professionals inthe automotive industry, our benefits include:

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Employee wellness & assistance programs
• Employee social events

Buildyour career with a team thatis driven byexcellence,integrityand innovation.