Service Advisor

Destination Toyota Burnaby; Vancouver; On-site; CAD 45,000 - 60,000; Full time

Job summary

Destination Toyota Burnaby, recognized for innovation, seeks a dedicated Service Advisor for their team. This role requires excellent customer service skills, organizational abilities, and prior experience in a fast-paced environment. Competitive compensation and comprehensive benefits are offered, along with opportunities for professional development.

Benefits

Competitive compensation rates

Full group health benefits

Comprehensive training and development

Supportive work environment

Qualifications

• Three years prior experience in a Service Advisor role or similar.
• Automotive knowledge for effective customer communication.
• Excellent English verbal and written communication skills.

Responsibilities

• Preparation and completion of Repair Orders.
• Clear documentation of customer concerns and requests.
• Consistent and timely ongoing customer communication.

Skills

Customer service

Communication

Detail-oriented

Organizational skills

Job description

Recognized as the 2019 and 2022 Canadian Automotive Dealers Association (CADA) Laureate Award Winner for Business Innovation and one of for Canada’s Best Employers R ecent Graduates for 2024, Destination Toyota Burnaby is looking for a Service Advisor who is looking to take the next step within their career!

Our ideal Service Advisor must be organized, detail oriented, provide an exceptional level of service to all of our guests, and open to continuous learning and development within the group.

What we can provide you :

• Competitive and above the market compensation rates!
• Full group health benefits program : extended dental & health, vision care, massage therapy, etc.
• Comprehensive training and professional development program.
• An environment that is friendly, respectful, collaborative and ultimately supports your success.

What you’ll be doing :

• Preparation and completion of Repair Orders in accordance with Manufacturer and Company guidelines, policies, and procedures.
• Clear and accurate documentation of specific customer concerns and requests for repairs or maintenance.
• Following up with customers as necessary for inquiries, estimates, quotes, and providing regular progress updates.
• Recommending scheduled repairs and maintenance services as necessary.
• Liaising with technicians to confirm status of repairs.
• Consistent and timely ongoing customer communication
• Handle client concerns / misunderstandings with a polite, courteous, and professional manner.
• Maintain a clean, tidy, efficient, professional and presentable work station.
• Serve clients efficiently to ensure client expectations are met or exceeded.
• Remain up to date on all Toyota University training courses as required
• Provide a customer experience in alignment with Company and Manufacturer standards and guidelines.

What we need from you :

• Three years prior experience in a Service Advisor role, or similar, is required
• Prior history with Toyota is considered an asset
• Prior experience with CDK and X-Time is considered an asset
• Automotive knowledge required for effective customer communication
• Superior customer service abilities in a large fast paced environment
• Demonstrated ability to provide consistently excellent customer satisfaction
• Excellent English verbal and written communication skills.
• Driven to succeed, self-starter, with a strong work ethic.
• Valid BC Driver's License, with a clean driver's abstract.

If this sounds like you submit your resume to our human resources team today.

Destination Auto Group is an equal opportunity employer.