Service Advisor

BCAA; Burnaby; On-site; CAD 41,000 - 52,000; Full time

Job summary

Join BCAA as a Service Advisor where you'll help customers find the right insurance and service options tailored to their needs. With comprehensive training provided, this role is ideal for those who thrive in a dynamic environment and are eager to enhance their career within a community-focused organization recognized as a top employer.

Benefits

Flexible benefits for health and wellness

Career and personal development programs

Paid time off for volunteering

BCAA membership perks

Performance bonuses

Qualifications

• At least 2 years of experience in a sales and service environment.
• Willingness to obtain Level 1 Insurance License within 45 days.
• Good standing with the Insurance Council of BC.

Responsibilities

• Greet customers and promote BCAA insurance products.
• Collaborate with teams to recommend coverage options.
• Identify cost-saving opportunities for customers.

Skills

Customer Service

Sales

Problem Solving

Technology Comfort

Education

Level 1 Insurance License

Completion of Autoplan Essentials

CAIB Certification

Tools

MS Office

Job description

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share, and Evolve E-Bike Share. With a long history of keeping roads safe and giving back to build stronger communities, we offer a variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Service Advisor based in our Burnaby SOLO location.

As a Service Advisor, you’ll be one of the first people our customers meet when seeking advice to protect their homes, travel the world, and stay safe on BC’s roads. You’ll meet their needs by recommending memberships or travel and auto insurance.

Being a Service Advisor is your first step towards a rewarding career with BCAA. Your enthusiasm for creating signature customer experiences shines through each interaction, building loyal, long-lasting relationships that enable BCAA to be one of the most trusted organizations in British Columbia.

Who you are

• A lifelong learner! You’re open to learning new concepts and ways of working. On-the-job training is available, supported by leaders and colleagues.
• A problem solver who loves a challenge. Organized yet flexible, thriving in a workplace where no two days are the same.
• You work well under pressure, balancing multiple priorities while remaining calm and polite in a fast-paced environment.
• A team player who loves helping others and contributing to your community. Making a difference in someone’s day makes your day too!

During a typical day, you will:

• Greet our customers in person and over the phone, promoting BCAA insurance products and services tailored to their needs, including new memberships, travel insurance, ICBC, and auto insurance options.
• Collaborate with BCAA Support Teams and Underwriting to recommend appropriate coverage.
• Identify cost-saving opportunities to support our customers’ life events and future needs.
• Work with team members to provide exceptional customer service and meet sales goals.
• Increase your industry knowledge through BCAA’s training courses, maintain your licensing requirements, and stay updated with the latest products and services in a supportive environment.

What you bring

• At least two years’ experience in a sales and service environment.
• Level 1 Insurance license (or a commitment to obtain it within 45 days; BCAA covers the cost and provides time).
• Completion of Autoplan Essentials (or a commitment to complete within three months; BCAA covers the cost and provides time).
• A limited history of Errors & Omissions and in good standing with the Insurance Council of BC.
• Comfort with technology, including MS Office (Word, Excel, PowerPoint, Outlook).

Bonus qualifications! CAIB certification, knowledge of ICBC systems, and ability to speak languages other than English.

Internal Applicants: The application deadline is June 18, 2025. This is a Grade 5 position.

The salary range is $41,278.32 to $51,597.96, determined by knowledge, skills, experience, and certifications. In addition to salary and benefits, this role is eligible for a performance bonus of 12.5%, up to 21.5%.

What we offer:

• The opportunity to make a difference in the lives of British Columbians, BCAA Members, and communities.
• Career and personal development programs.
• Incentives recognizing sales and performance.
• Flexible benefits supporting health, lifestyle, and wellness.
• A competitive rewards package including bonuses, pension, and more.
• Paid time off for vacation, wellness, volunteering, and cultural or religious activities.
• BCAA membership with perks and savings on everyday purchases.
• Meaningful work at a BC Top Employer committed to a positive workplace culture.

*for permanent employees

We’re always looking for talented individuals like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to accessible, inclusive employment. For support during application, contact [e-mail].

Put your career in motion with BCAA

About Us

Together, Let's Move BC Forward

BCAA serves 1 in 3 BC households with protection and mobility solutions, including insurance, Evo Car Share, roadside assistance, and auto repair. We have a long history of safety and community support.

As a purpose-led organization, we maximize Member value while supporting our teams, communities, and environment. Our vision is to be the most trusted organization in BC, known for doing the right thing.

We provide peace-of-mind so our Members can enjoy life. Our service creates memorable experiences and loyalty.

We have been recognized as a top employer for several years, valuing integrity, teamwork, and sustainability. We foster personal and professional growth through engaging work and inspiring colleagues.

To return to the BCAA Careers Page, please click here.