Service Advisor

Fraserway RV LP; Prince George; On-site; CAD 32,000 - 40,000; Full time

Benefits offered by this job

Career Growth Opportunities

Comprehensive Healthcare Benefits

Employee/Family Bursary Program

Employer-Matched RRSP Program

Friendly Work Environment

Discounts on RV Products

Job summary

Fraserway RV LP is looking for a knowledgeable Service Advisor to enhance customer experience within our Service team. The selected candidate will ensure smooth communication between customers and technicians, documenting service requests and estimating repair costs.

We require proven experience in the RV or automotive industry, strong organizational skills, and proficiency in repair software. Join us to become part of a team recognized for excellence in service and community commitment.

Qualifications

• Proven experience as a service advisor in RV or automotive industry.
• Working knowledge of RV systems and automotive repair.
• Strong communication and customer service skills required.

Responsibilities

• Greet customers in a friendly manner.
• Accurately document customer service needs.
• Generate clear repair orders based on customer complaints.
• Communicate with technicians to prioritize work.
• Provide estimates for labor and parts.

Skills

Customer service skills

Communication

Organizational skills

Proficiency in repair order software

Education

Experience as a service advisor

Tools

CRM

IDS

Ackroo

Job description

We are seeking a knowledgeable and customer-focused Service Advisor to join our Service team. The ideal candidate will act as the liaison between our customers and technicians, ensuring a smooth and professional service experience from drop-off to pick-up. A background in RVs, automotive, or diesel repair services is highly preferred.

Key Responsibilities:

Greet customers in a friendly and professional manner.

Accurately identify and document customer service needs and concerns.

Generate repair orders with clear descriptions of customer complaints and requested services.

Communicate clearly with service technicians to relay customer concerns and prioritize work.

Provide estimates for labor and parts and obtain customer approvals.

Maintain regular contact with customers regarding the status of their vehicle/RV repairs.

Review completed work with the customer, explain charges, and ensure satisfaction.

Coordinate warranty claims and recalls when applicable.

Upsell additional services based on vehicle inspections and maintenance schedules.

Maintain organized records of customer interactions, services, and payments.

Ensure timely scheduling and follow-up for preventative maintenance services.

Qualifications:

Proven experience as a service advisor, preferably in the RV or automotive industry.

Working knowledge of RV systems, automotive repair, parts, and terminology.

Strong communication, organizational, and customer service skills.

Proficiency in repair order software (CRM,. IDS, Ackroo) is a plus.

Ability to manage multiple tasks and work in a fast-paced environment.

Valid driver’s license and a clean driving record.

Preferred Skills & Attributes:

Strong understanding of RV systems (plumbing, electrical, HVAC, chassis, etc.)

• Ability to explain complex mechanical issues to customers in layman's terms.

Team player with a proactive and solutions-oriented approach.

Why join our team:

Since 1969, Fraserway RV, as a family venture, has been driven by a simple goal - to anticipate, exceed, and earn lifelong trust from our customers. Decades of RVing experience has shaped us to become Canada’s sole coast-to-coast RV Sales & Rentals Dealer and we are looking for the best to join our team for our ongoing growth journey.

We’re proud to have been recognized with the RV Business Top 50 Dealer Award and the exclusive Blue Ribbon Award for excellence in customer care, staff training, marketing, and community service.

Our Vision

To be Canada’s #1 RV Adventure Company, inspiring individuals and families to fall in love with the RV lifestyle, create lifelong memories, and connect with nature through the joys of RVing.

Our Mission

As a team, we do everything possible to ensure our customers’ RV adventure dreams are realized.

We bring passion, expertise and community commitment to each of our business offerings: Sales, Service, Parts and Rentals. We are proud to serve not only our customers but the communities in which we live and work. Communities are part of our celebrations; we give back a portion from each sale to causes that make a difference and our teams volunteer in building connections that make us stronger.

In addition to becoming part of an exceptional team, we offer:

• Career Growth Opportunities: Advance your skills and take your career to new heights.
• Comprehensive Healthcare Benefits Package: Enjoy peace of mind with our competitive benefits.
• Employee/Family Bursary Program: Support for your continued education.
• Employer-Matched RRSP Program: Secure your financial future with our matching program.
• Friendly Work Environment: Join an ambitious team that values collaboration.
• Discounts on RV Purchases, Rentals, and Parts: Enjoy great savings on our products.

Compensation: $23.00 - $29.00 based on experience

Don’t just work—thrive with us. Your next adventure starts here!

Qualifications

Behaviors

Required

Team Player

: Works well as a member of a group

Enthusiastic

: Shows intense and eager enjoyment and interest

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Self-Starter

: Inspired to perform without outside help

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization