Service Advisor

Rush Enterprises Inc.; Ottawa; On-site; CAD 33,000 - 41,000; Full time

Benefits offered by this job

RRSP

Boot allowance

Training

Opportunity for advancement

Job summary

Rush Truck Centres of Canada is seeking a Service Advisor who reports to the Service Manager to schedule service repairs and track progress through the shift.

Responsibilities include delivering accurate cost estimates, preparing repair orders, obtaining customer signatures, and establishing payment methods while ensuring OHSA compliance and superior customer service.

Qualifications

• High School Diploma or equivalent; college/post-secondary preferred.
• Experience in Heavy Truck/Ao­tomotive industry preferred.
• Strong customer service, administrative, and software proficiency.
• Excellent written and verbal communication; strong interpersonal skills.
• SAP experience is an asset; valid driver’s license and Driver’s Abstract required.
• Criminal Record Check.

Responsibilities

• Schedule service appointments and monitor progress of repairs.
• Provide customers with complete and accurate written cost estimates and timelines.
• Prepare repair orders by describing symptoms, problems, and required work.
• Obtain customer signatures on repair orders and determine payment method.
• Communicate progress, changes in estimates or promised times to customers.
• Explain completed work and charges to customers and maintain OHSA compliance.

Skills

Customer service

Administrative skills

Team building

Software proficiency

Interpersonal skills

Written and verbal communication

Customer focus

Education

High School Diploma or equivalent

College or post-secondary education preferred

Tools

SAP

Job description

Rush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 15 locations in Ontario and almost 600 employees and growing, we are looking for top talent to join our team.

Reporting to the Service Manager, the Service Advisor is responsible for scheduling service repair work and following the progress of repairs throughout the shift.

Responsibilities

• Ensure compliance of all Occupational Health and Safety Act (OHSA) regulations, as well as the Company’s Health and Safety Policy.
• Scheduling service appointments.
• Provides customers with complete and accurate written cost estimates, establish time require to complete work.
• Prepares orders by describing symptoms, problems, and causes discovered, as well as repairs and service required.
• Obtain customer signature on repair orders.
• Establish customer method of payment.
• Obtain credit approvals.
• Check on progress of repairs and contact customers regarding changes in estimate or promised time.
• Review and close repair orders.
• Explain completed work and all charges to customers
• Cross trained as a parts counter person.
• Complies with all relevant Health & Safety, and Environmental policies and procedures.
• Expected to have a positive attitude and promote a healthy work environment.
• Other related duties as assigned by management from time to time.

Basic Qualifications

• High School Diploma or equivalent. College or post-secondary education is preferred.
• Previous experience in Heavy Truck, Automotive or related industry experience preferred.
• Competency in the following areas required; customer service, administrative skills, team building, proficiency with software and computers.
• Strong interpersonal skills and customer focus.
• Excellent written and verbal communication skills.
• SAP experience is an asset
• Criminal Record Check.
• Valid driver's license and Drivers Abstract.

We offer the following Benefits

• We offer exceptional compensation and benefits, RRSP, boot allowance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

***We wish to thank all applicants for their interest in a career with Rush Truck Centres of Canada. Please be advised that only those selected for an interview will be contacted.

Pay Rates

Minimum Pay Rate: CAD $24.00/Hr.

Maximum Pay Rate: CAD $30.00/Hr.