Service Advisor

Groupe Lounsbury Group; Moncton; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to be the first point of contact for customers at their Heavy-Duty Truck Centre. In this role, you will engage with customers to discuss their truck issues and necessary repairs while ensuring a smooth service experience. You will be responsible for managing repair orders, communicating with customers during the repair process, and handling warranty claims. This position offers a competitive wage, a supportive work culture, and opportunities for growth in a fun and dynamic environment. If you possess strong customer service skills and a passion for helping others, this role is perfect for you.

Benefits

Competitive Wages

Group Benefit Plan

Pension Plan

Employee Discounts on Cars and Furniture

Great Work Culture

Fun and Dynamic Work Environment

Qualifications

• Technical knowledge of trucks is required.
• Must have a valid driver's license and clean driver's abstract.

Responsibilities

• Greet customers and discuss repairs needed for their trucks.
• Write up repair orders and document customer concerns.

Skills

Customer Service Skills

Interpersonal Skills

Troubleshooting Skills

Multi-tasking

Education

High School Diploma or GED

Post-secondary Education

Tools

Microsoft Outlook

Microsoft Excel

Job description

The Opportunity

Lounsbury Heavy-Duty Truck Centre in Moncton is looking for a Service Advisor.

The Service Advisor is the first point of contact with customers who are in for service. You will be responsible for meeting the customer, discussing the issues with their truck, and discussing repairs that need to be done.

This position is Monday to Friday from 8am to 5pm and a rotational Saturday. Some evenings may be required.

Why Work with Us?

The Lounsbury Group of Companies is committed to investing in our employees through training programs and a great work environment, plus:

• Competitive Wages
• Group Benefit Plan
• Pension Plan
• Great work culture
• Fun and dynamic work environment
• Employee discounts on cars and furniture

Key Responsibilities:

• Greet customers when they arrive for service and discuss the repairs needed.
• Answer phone calls and emails from customers to book an appointment for service.
• Write up a repair order and documented customers' concerns to ensure accurate information is provided to the mechanic.
• Keep the customer informed while the truck is being repaired.
• Check and advise the customers if repairs are approved under warranty.
• Submit warranty claims into the system and ensure payment.
• Other duties may be assigned as necessary.

Qualifications

• Completed high school or GED. Post-secondary education is an asset.
• Technical knowledge of trucks is required.
• Must have a valid driver's license and a clean driver's abstract.
• Must be computer literate - be able to use Microsoft Outlook, Excel, and be able to learn a new computer program.
• Previous experience in customer service or sales is an asset.
• Strong interpersonal skills, customer service skills, and troubleshooting skills
• A good team player, has a sense of urgency and has the ability to multi-task
• Good work ethic