Service Advisor

Northern Roads Auto Group; Mississauga; On-site; CAD 70,000 - 110,000; Full time

Job summary

Northern Roads Auto Group is seeking a Service Advisor for our Mississauga location. You will verify warranty coverage, develop estimates, and prepare repair orders while maintaining clear customer communication and obtaining approvals.

Prior service-advisor experience is a plus, with strong DMS familiarity and a valid G license. Join a growing, family-owned group with Ontario roots, opportunities for growth, and a collaborative team culture.

Qualifications

• Excellent customer service skills and the ability to up-sell.
• Growth mindset and hunger to excel.
• Minimum 1–2 years in a customer service role.
• Previous Service Advisor experience is an asset.
• Strong communication, organization and attention to detail.
• Technically savvy and previous DMS experience is a plus.
• Valid G Drivers License and a clean driver's abstract.

Responsibilities

• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labour and calculating customer's payments.
• Prepare repair orders by describing symptoms, and causes discovered, as well as services required.
• Obtain approval signatures and enter RO's into service database system.
• Maintain customer rapport by explaining estimates, expected return of vehicle and obtain customer's approval of estimates.
• Obtain and provide contact telephone numbers, answer questions and concerns and arranging towing and temporary transportation.
• Maintain accurate records by recording problems and corrective actions planned.
• Stay up to date on industry trends, manufacturers information, etc.
• Other duties as assigned.

Skills

Customer service

Upselling

Communication

Organization

Attention to detail

DMS experience

Tools

DMS software

Job description

Mississauga Kia has been newly acquired by Northern Roads Auto Group Inc.

Location: Mississauga Kia

Availability: Open - Monday to Saturday

Compensation: $70,000-$110,000

You’ll love your position as an Service Advisor:

• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labour and calculating customer's payments.
• Prepare repair orders by describing symptoms, and causes discovered, as well as services required.
• Obtain approval signatures and enter RO's into service database system.
• Maintain customer rapport by explaining estimates, expected return of vehicle and obtain customer's approval of estimates.
• Obtain and provide contact telephone numbers, answer questions and concerns and arranging towing and temporary transportation.
• Maintain accurate records by recording problems and corrective actions planned.
• Stay up to date on industry trends, manufacturers information, etc.
• Other duties as assigned.
  

We’d love to hear from you, if:

• Excellent customer service skills and the ability to up-sell!
• A growth mindset and a hunger to excel.
• Minimum 1 - 2 years in a customer service role.
• Previous Service Advisor experience is an asset.
• Strong communication, organization and attention to detail.
• Technically savvy and previous DMS experience is a plus.
• Valid G Drivers License and a clean driver's abstract.

When you join Northern Roads, you’ll enjoy:

• Trusted relationships – We’re a work family and you’ll become a part of the team.
• Many employee engagement activities – We want you to want to come into work every day.
• Employee Health and Wellness Initiatives –We truly care about your well-being.
• Career path planning and training – We want you to succeed and grow alongside us.
• There are plenty of other perks and incentives, you’ll have to join us to find out more!

More About Us:

Northern Roads Auto Group is a growing, family-owned automotive group with over 40 years of industry experience and deep roots in Ontario. Built on a foundation of integrity, innovation, and community, we are committed to delivering exceptional customer and employee experiences.

As one of Canada's early Kia dealer groups and a multi-time Kia President's Award winner, our growing portfolio includes Cardinal Kia, Lindsay Kia (2023), Belleville Chrysler Dodge Jeep RAM FIAT (2024), Fort Erie Toyota (2025), and Mississauga Kia (2026).

At Northern Roads, we believe our people drive our success. We are proud to offer opportunities for growth, development, and career advancement as we continue to expand.

Accessibility & Accommodations:

Northern Roads Auto Group is committed to an inclusive, accessible recruitment process. Accommodations are available throughout all stages of recruitment in accordance with the Ontario Human Rights Code and AODA. For assistance, please contact [e-mail].

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.