Automotive Service Advisor / Appointment Coordinator

Plaza Kia; Upper Onslow; On-site; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive compensation

Full-time employment

Training and career development

Team-oriented workplace

Employee pricing

Opportunity to build relationships in

Long-term relationships with customers

Job summary

Truro Nissan is seeking an Automotive Service Advisor / Appointment Coordinator to join our team in a fast-paced dealership environment. You will handle incoming service inquiries, schedule appointments, greet customers, and document vehicle needs with accuracy.

In this role, you will open repair orders, explain costs and timelines, maintain ongoing communication with customers, and coordinate with technicians to keep the day’s schedule moving smoothly. A valid NS driver’s license is required.

Qualifications

• Previous experience in automotive service, customer service, appointment scheduling, or dealership environment is an asset.
• Strong communication, listening, and organizational skills.
• A positive attitude and a genuine commitment to excellent customer service.
• Ability to manage multiple priorities in a busy environment.
• Comfortable using computers, telephone systems, email, and scheduling software.
• Ability to explain automotive maintenance and repair information clearly.
• Valid Nova Scotia driver’s licence.
• Familiarity with Nissan vehicles, dealership management systems, or manufacturer warranty procedures would be considered an asset.

Responsibilities

• Answer incoming service calls, emails, and online appointment requests.
• Schedule service appointments according to customer needs, technician availability, and shop capacity.
• Greet customers and provide a professional, welcoming service experience.
• Discuss vehicle concerns and accurately document the customer’s service requests.
• Prepare and open repair orders with complete customer and vehicle information.
• Review recommended maintenance based on the vehicle’s mileage and Nissan service guidelines.
• Explain required repairs, maintenance services, timelines, and estimated costs.
• Obtain customer authorization before additional work is completed.
• Maintain regular communication with customers regarding the status of their vehicles.
• Coordinate with technicians, parts staff, and service management to help keep appointments moving efficiently.
• Review completed repair orders and explain the work performed and related charges.
• Schedule follow-up appointments and contact customers regarding recommended or declined services.
• Assist with appointment confirmations, reminders, customer retention calls, and service campaigns.
• Help maintain accurate customer records in the dealership management system.
• Address customer questions or concerns professionally and involve management when necessary.
• Support the dealership’s customer satisfaction, productivity, and sales goals.

Skills

Communication skills

Organizational skills

Multitasking

Computer literacy

Customer service orientation

Driver's license

Tools

Scheduling software

Dealership management system

Job description

Automotive Service Advisor / Appointment Coordinator Pay Rate: $20 - 25 per hour Truro Nissan

Truro Nissan is seeking a friendly, organized, and customer-focused individual to join our team as an Automotive Service Advisor / Appointment Coordinator.

This combined position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and can confidently manage customer appointments while supporting the daily operation of a busy automotive service department.

Key Responsibilities

• Answer incoming service calls, emails, and online appointment requests.

• Schedule service appointments according to customer needs, technician availability, and shop capacity.

• Greet customers and provide a professional, welcoming service experience.

• Discuss vehicle concerns and accurately document the customer’s service requests.

• Prepare and open repair orders with complete customer and vehicle information.

• Review recommended maintenance based on the vehicle’s mileage and Nissan service guidelines.

• Explain required repairs, maintenance services, timelines, and estimated costs.

• Obtain customer authorization before additional work is completed.

• Maintain regular communication with customers regarding the status of their vehicles.

• Coordinate with technicians, parts staff, and service management to help keep appointments moving efficiently.

• Review completed repair orders and explain the work performed and related charges.

• Schedule follow-up appointments and contact customers regarding recommended or declined services.

• Assist with appointment confirmations, reminders, customer retention calls, and service campaigns.

• Help maintain accurate customer records in the dealership management system.

• Address customer questions or concerns professionally and involve management when necessary.

• Support the dealership’s customer satisfaction, productivity, and sales goals.

Qualifications

• Previous experience in automotive service, customer service, appointment scheduling, or a dealership environment is an asset.

• Strong communication, listening, and organizational skills.

• A positive attitude and a genuine commitment to excellent customer service.

• Ability to manage multiple priorities in a busy environment.

• Comfortable using computers, telephone systems, email, and scheduling software.

• Ability to explain automotive maintenance and repair information clearly.

• Strong attention to detail and follow-through.

• Valid Nova Scotia driver’s licence.

• Familiarity with Nissan vehicles, dealership management systems, or manufacturer warranty procedures would be considered an asset.

What We Offer

• Competitive compensation based on experience.

• Full-time employment in a professional dealership environment.

• Training and opportunities for career development.

• A supportive, team-oriented workplace.

• Employee pricing and dealership benefits where applicable.

• The opportunity to build long-term relationships with customers in the Truro community.

We are an equal-opportunity employer and welcome applications from all qualified candidates.