Automotive Service Manager

Plaza Kia; Upper Onslow; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Full benefits package

Professional development

Competitive salary with bonus

Team-oriented culture

Job summary

Truro Nissan is seeking an Automotive Service Manager to lead our service department and drive outstanding customer experiences. You will manage technicians and advisors, set schedules, and ensure efficient repairs while maintaining high standards.

We value culture, development, and a collaborative workplace, offering a full benefits package and a competitive salary with a bonus structure. Join us to lead a dynamic team in a supportive environment.

Qualifications

• Leadership experience in an automotive service department.
• Strong technical knowledge and a customer-first mindset.
• Excellent communication and organizational skills.
• Experience with dealership management systems (CDK, Reynolds & Reynolds).
• Valid driver’s license with a clean driving record.
• Red Seal certification or equivalent experience is an asset.

Responsibilities

• Lead and motivate service staff, including technicians, advisors, and support staff.
• Oversee scheduling, workflow, and service operations to ensure timely repairs and maintenance.
• Monitor KPIs and drive profitability, efficiency, and customer satisfaction.
• Resolve customer concerns with professionalism and care.
• Recruit, train, and develop team members.
• Ensure safety, environmental, and OEM standards are met.
• Collaborate with parts and sales departments to ensure seamless customer experiences.
• Maintain a high level of dealership standards and customer service excellence.

Skills

Leadership experience

Customer-focused

Communication skills

Organizational skills

Problem-solving

Education

Red Seal certification

Tools

CDK

Reynolds & Reynolds

Job description

Automotive Service Manager Pay Rate: $60000 - 80000 per year Truro Nissan

Join a dealership where culture drives performance!

We’re not just about cars – we’re about people. Our Nissan dealership in Truro is proud to have built a reputation for excellence, honesty, and team spirit. We are currently seeking a dynamic and customer-focused Automotive Service Manager to lead our high-performing service department and continue delivering exceptional experiences to our valued clients.

Why Work With Us?

At our dealership, culture isn’t just a buzzword – it’s how we operate. From team barbecues and community involvement to celebrating wins together, we believe a positive work environment leads to better service, happier staff, and loyal customers. We offer:

• A team-first, supportive atmosphere

• Modern, clean service facilities

• A loyal customer base

• Ongoing professional development

• Full benefits package

• Competitive salary with bonus structure

About the Role

As the Automotive Service Manager, you will oversee the day-to-day operations of the service department. You’ll be responsible for managing a talented team of technicians and advisors while ensuring a smooth, efficient, and customer-centered experience. Your leadership will play a key role in meeting business goals, enhancing customer satisfaction, and fostering a fun, accountable workplace culture.

Key Responsibilities

• Lead and motivate service staff, including technicians, advisors, and support staff

• Oversee scheduling, workflow, and service operations to ensure timely repairs and maintenance

• Monitor KPIs and drive profitability, efficiency, and customer satisfaction

• Resolve customer concerns with professionalism and care

• Recruit, train, and develop team members

• Ensure all safety, environmental, and OEM standards are met

• Collaborate with parts and sales departments to ensure seamless customer experiences

• Maintain a high level of dealership standards and customer service excellence

What We’re Looking For

• Proven experience in a leadership role in an automotive service department (Nissan or import brands a plus)

• Strong technical knowledge and a customer-first mindset

• Excellent communication, leadership, and organizational skills

• Experience with dealership management systems (CDK, Reynolds & Reynolds, etc.)

• Valid driver’s license with a clean driving record

• Red Seal certification or equivalent experience is an asset