Service Advisor

UpAuto; Hanover; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits

Mentorship and training

Inclusive workplace

Career development

Job summary

UpAuto seeks a Service Advisor to guide customers through maintenance scheduling and repair of their vehicle. You will build relationships with customers, understand their needs, and ensure excellent service at Hanover Honda in Hanover, Ontario.

The role requires a customer-focused approach, strong teamwork, and comfort with technology. Compensation includes a comprehensive benefits package, with opportunities for growth within a supportive leadership team.

Qualifications

• Ability to work in a team with strong interpersonal skills and upbeat attitude.
• Ability to problem solve and high attention to detail.
• Loves a fast-paced environment.
• Computer skills and understanding of technology.
• Experience with PBS software is an asset.

Responsibilities

• Work with customers to understand their needs.
• Work with customers to answer questions or concerns.
• Ensure that customer vehicles are adequately cared for and keep the customer updated on the progress of their repairs.
• Complete a follow-up to ensure that customers have no additional questions about the repair of their vehicle.
• Additional duties assigned

Skills

Interpersonal skills

Teamwork

Problem solving

Attention to detail

Adaptability

Computer skills

Tools

PBS software

Job description

The Service Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. Our company is looking for a customer-centric individual who is passionate about building relationships with our customers.

Job Duties:

• Work with customers to understand their needs
• Work with customers to answer questions or concerns
• Ensure that customer vehicles are adequately cared for and keep the customer updated on the progress of their repairs
• Complete a follow-up to ensure that customers have no additional questions about the repair of their vehicle
• Additional duties assigned

Successful Candidates Possess:

• Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude
• Ability to problem solve and high attention to detail
• Loves a fast pace environment
• Computer skills and understanding of technology
• Experience with PBS software is considered an asset

Why Work for UpAuto Group:

• A competitive benefits and compensation plan
• A leadership team that believes personal growth, mentorship, ongoing training and support
• UpAuto is a purpose-built business that focuses on driving growth and performance improvement at each dealership to benefit all stakeholders
• A culture of inclusivity where every individual's unique perspective is valued and respected
• We embrace a customer-centric culture, where every decision and action is guided by our commitment to providing exceptional service

Position Status Disclosure:

• This posting is for an existing position vacancy within the SERVICE Department
• This role is required on a FULL-TIME, PERMANENT basis
• Comprehensive benefits package available
• Work Location: On-site at HANOVER HONDA

The expected compensation range for this role is$38,000 - $48,000 /year(The range may vary based on experience and qualifications)

This compensation encompasses base salary and vacation pay as required under Ontario Regulation 476/24 made under the Employment Standards Act, 2000.

We are committed to providing accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please let us know.

The UpAutoGroup is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We valuediversityand believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace. We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment toequal opportunity employmentis reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinaryactions.

Artificial Intelligence (AI) Disclosure:
No artificial intelligence (AI) tools are used in the assessment, screening, or selection of candidates for this role.