Service Advisor

Volvo Cars Newmarket; Alliston; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Dental care

Health benefits

Vision care

Life insurance

Strong company culture

Development opportunities

Job summary

Alliston Volkswagen in Alliston, Ontario is seeking a Service Advisor to guide customers through maintenance scheduling and repairs, ensuring clear communication and a smooth experience.

In this role you will welcome customers, understand their needs, provide updates on repair progress, and follow up to address questions. You should be customer-centric, with 1–2 years in service or retail, a valid driver's license, and comfort with CDK software.

Qualifications

• 1-2 years of customer service experience.
• Experience with DMS is an asset.
• Valid driver’s license with clean record.
• Service Advisor experience is an asset.

Responsibilities

• Guide customers through maintenance scheduling and repairs.
• Answer questions and address concerns.
• Keep customers updated on repair progress.
• Follow up to ensure no remaining questions about the repair.
• Collaborate with team to improve service processes.

Skills

Customer service

Interpersonal skills

Teamwork

Tools

CDK software

DMS

Job description

Reports to: Service Manager
Type: Permanent Full-Time

About us:

At Alliston Volkswagen, Our mission is simple: to make life easier, better, and safer for everyone. Located in the heart of Alliston , we are proud to represent a globally trusted brand known for its commitment to innovation, sustainability, and world-leading safety. We focus on delivering a truly human-centered customer experience while fostering a supportive, collaborative team environment where our people can thrive.

Summary:

The Service Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. Our company is looking for a customer‑centric individual who is passionate about building relationships with our customers.

Job Duties:

• Work with customers to understand their needs.
• Work with customers to answer questions or concerns.
• Ensure that customer vehicles are adequately cared for and keep the customer updated on the progress of their repairs.
• Complete a follow‑up to ensure that customers have no additional questions about the repair of their vehicle.
• Additional duties assigned.

Responsibilities:

• Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
• Ability to problem solve and high attention to detail.
• Loves a fast pace environment.
• Computer skills and understanding of technology.
• Experience with CDK software is considered an asset.
• Stay updated on repair techniques and industry trends; contribute to process improvements.

Qualifications:

• 1-2 years of customer service experience.
• Experience with DMSsis an asset.
• Valid Driver’s license and clean driver’s abstract.
• Service Advisor experience is considered an asset.
• Ability to work in a team and possesses strong interpersonal skills with engaging attitude.
• Passion for delivering high quality.
• Self-motiving with excellent work ethic.

Compensation:

• Compensation range: $50,000.00- $60,000.00
• The range may vary based on experience and qualifications.

This compensation encompasses salary,non-discretionary performance bonuses, and vacation pay as required under Ontario Regulation 476/24 made under the Employment Standards Act, 2000.

Artificial Intelligence (AI) Disclosure

No artificial intelligence (AI) tools are used in the assessment, screening, or selection of candidates for this role.

Position Status Disclosure: This posting is for an existing positionvacancy within the Service Department.

Alliston Volkswagenis committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.

Why Work for Alliston Volkswagen:

• Dental Care: Comprehensive dental coverage to support your health.
• Health Benefits: Expanded health coverage for prescriptions and wellness services.
• Vision Care: Vision benefits for exams and corrective eyewear.
• Life Insurance: Employer-paid life insurance for added peace of mind.
• Strong Company Culture: A supportive, inclusive team environment.
• Encouraged Development: Ongoing training and growth opportunities.

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