Service Advisor

Mercedes-Benz of Richmond; Halifax Regional Municipality; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to enhance customer satisfaction and streamline service operations. In this role, you will be the first point of contact for customers, ensuring their service needs are met with professionalism and care. You will manage service appointments, provide accurate estimates, and work closely with the service team to guarantee timely vehicle repairs. This position offers a competitive salary, comprehensive benefits, and opportunities for ongoing training in a supportive work environment. Join a team that values excellence and customer commitment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Ongoing Training

Professional Development

Supportive Work Environment

Qualifications

• Previous experience in customer service, ideally in the automotive sector.
• Strong communication and organizational skills are essential.

Responsibilities

• Greet customers and assist with their service needs.
• Schedule service appointments and manage customer interactions.
• Provide accurate estimates for repairs and ensure timely service.

Skills

Customer Service

Communication Skills

Organizational Skills

Time Management

Automotive Knowledge

Education

High School Diploma

Tools

Computer Systems

Job description

5 days ago Be among the first 25 applicants

Direct message the job poster from Mercedes-Benz of Richmond

General Manager at Mercedes-Benz of Richmond

About Us:

At Mercedes-Benz of Richmond, we are committed to providing exceptional service to our customers. Our state-of-the-art facility and dedicated team ensure that every vehicle receives the utmost care and attention. We are looking for a professional and customer-focused Service Advisor to join our team and help us continue our tradition of excellence.

Job Description:

As a Service Advisor, you will be the primary point of contact for our customers' service needs. Your role is to ensure that each customer receives a high level of service and satisfaction. You will be responsible for managing service appointments, providing accurate estimates, and ensuring timely and efficient completion of vehicle repairs and maintenance.

Key Responsibilities:

1. Greet customers and assist with their service needs
2. Schedule service appointments and coordinate with the service team
3. Provide accurate estimates for repair and maintenance services
4. Communicate with customers about their vehicle's status and any additional services needed
5. Ensure timely and efficient completion of all service work
6. Maintain accurate records of service orders and customer interactions
7. Address and resolve any customer concerns or complaints promptly
8. Promote additional services and maintenance programs to customers
9. Collaborate with the parts and service team to ensure a seamless service experience

Qualifications:

• Previous experience as a Service Advisor or in a customer service role, preferably in the automotive industry
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Ability to work in a fast-paced environment and handle multiple tasks
• Proficient in using computer systems and software related to automotive service
• Knowledge of automotive repair and maintenance processes is a plus
• Valid driver's license and clean driving record

Benefits include a competitive salary and commission structure, health, dental, and vision insurance, paid time off and holidays, ongoing training and professional development opportunities, and a friendly and supportive work environment.

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Motor Vehicle Manufacturing

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