Service Advisor

Go RV; Edmonton; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Training & development

Competitive pay

Vacation: 3 weeks after year one

Employee Investment Program

Promote from within

Job summary

Go RV in Edmonton is seeking a Service Advisor to act as the link between customers and technicians. You'll guide repairs from start to finish while delivering an exceptional service experience. The role runs Monday–Friday 8am–5pm with every 2nd Saturday (8am–4pm, Apr–Sept).

You should enjoy solving problems, communicating with people, and keeping things moving in a fast-paced environment. We offer training, competitive pay plans, and growth potential.

Qualifications

• Excellent communication and customer service skills.
• Strong organization and time-management abilities.
• Ability to multitask and stay calm in a busy environment.
• Positive attitude and team-first mindset.
• Experience in the RV or automotive industry is an asset, but we will train the right person.
• CDK experience is an asset.

Responsibilities

• Welcome customers and help identify their service needs
• Prepare estimates, open repair orders, and keep customers informed throughout the repair process
• Schedule appointments and coordinate workflow with technicians
• Recommend maintenance and additional services when appropriate
• Ensure repair orders are accurate, complete, and ready for invoicing
• Deliver a positive customer experience from check-in to vehicle pickup

Skills

Excellent communication

Customer service

Time management

Organizational skills

Team player

RV/Auto industry experience

Tools

CDK experience

Job description

Full Time: Monday–Friday 8am–5pm + Every 2nd Saturday (8am–4pm, Apr–Sept)

You’re organized, personable, and thrive in a fast-paced environment. As the link between our customers and technicians, you’ll help guide repairs from start to finish while delivering an exceptional service experience. If you enjoy solving problems, communicating with people, and keeping things moving, we’d love to meet you.

What You’ll Do

• Welcome customers and help identify their service needs


• Prepare estimates, open repair orders, and keep customers informed throughout the repair process


• Schedule appointments and coordinate workflow with technicians


• Recommend maintenance and additional services when appropriate


• Ensure repair orders are accurate, complete, and ready for invoicing


• Deliver a positive customer experience from check-in to vehicle pickup

What It Takes

• Excellent communication and customer service skills


• Strong organization and time-management abilities


• Ability to multitask and stay calm in a busy environment


• Positive attitude and team-first mindset


• Experience as a Service Advisor, in customer service, or in the RV or automotive industry is an asset, but we will train the right person


• CDK experience is an asset

What’s In It for You

• Training & development to help you succeed


• Competitive pay plans


• Vacation: 3 weeks after year one, 4 weeks after year five, 5 weeks after year ten


• Employee Investment Program with guaranteed returns


• A promote from within culture and long-term career paths

At Go RV, we don’t just offer jobs—we build careers.