Service Advisor

Halifax Public Libraries; Dartmouth; On-site; CAD 42,000 - 60,000; Full time

Job summary

Halifax Public Libraries is seeking a Campus Library Technician to support the Library and Learning Commons on campus. You will respond to research questions, help users access resources, and process loan materials using Alma.

You will also assist with AFTs, technology support for Brightspace and Office 365, and contribute to collection maintenance and campus events. A culture of equity and collaboration is valued.

Qualifications

• Diploma in Library and Information Technology is required.
• Minimum of one year of related experience in a library environment; academic library experience is an asset.
• Experience serving diverse user groups and knowledge of academic integrity, citation and referencing.
• Strong experience with library service platforms (Alma is an asset) and discovery services (Primo VE is an asset).
• Experience with Office 365 and Learning Management Systems (Brightspace); Pressbooks is an asset.
• Comfort with a digital environment and a commitment to using technology to advance work.
• Experience with assistive technology (AFTs, text-to-speech, accessibility features) is an asset.
• Demonstrated equity, diversity, inclusion, accessibility, and anti-racism commitment.

Responsibilities

• Provide on-site and online library support to students, faculty, staff and community members by responding to research/reference questions.
• Assist users in accessing and using library resources and refer to other College supports as needed.
• Process library materials and equipment for loan, including interlibrary loan and reserve services using Alma.
• Support Accessible Format Texts (AFTs) and supply materials to students.
• Support collection maintenance with accurate circulation data and processing of new materials.
• Collaborate with colleagues on college-wide and consortia initiatives and participate in groups and projects.
• Support campus events and activities such as orientations and convocation.
• Assist learners in troubleshooting technology issues related to Office 365, LMS, equipment, printers and scanners.

Skills

Interpersonal skills

Customer service

Communication

Teamwork

Problem solving

Multitasking

Attention to detail

Time management

Technology troubleshooting

Information management

Education

Diploma in Library and Information Technology

Tools

Alma

Primo VE

LibGuides

LibApps

Office 365

Brightspace

Pressbooks

Job description

The Campus Library Technician reports on campus to the Manager of Student Supports and functionally to the Manager of Libraries & Learning Commons.

The Campus Library Technician supports the operation and success of the Library and Learning Commons by:

• Actively promoting and supporting the delivery of all Libraries and Learning Commons services, programs, initiatives and activities.
• Providing on-site and online library support to students, faculty, staff and community members by responding to various levels of research/reference questions. This includes helping users access and use library resources and making referrals to other relevant College supports.
• Using shared Novanet systems (e.g. Alma) to complete fulfilment activities such as processing library materials and equipment for loan and providing interlibrary loan, document delivery and reserve services.
• Supporting Accessible Format Texts (AFTs) by processing approved requests and supplying students with required materials.
• Providing technology support for equipment and software such as Brightspace, Office 365, Pressbooks, and library printers/scanners.
• Supporting collection maintenance by maintaining accurate circulation data, receiving and processing new materials, and assisting with deselection projects.
• Collaborating with colleagues across the Libraries and Learning Commons on college-wide and consortia initiatives. This includes participating in working groups, committees, and projects to advance library and learning commons services.
• Supporting the success of campus events, activities and initiatives, such as orientations and convocation.

What you’ll need

Qualifications

Qualifications and Occupational Experience:

The minimum educational qualification for this position is a diploma in Library and Information Technology.

You have a minimum of one year (full time equivalent) of recent and related occupational experience in a library environment. Academic library experience is considered an asset.

You have experience supporting and providing service to diverse user groups.

You have experience with academic integrity, citation and referencing.

You possess strong demonstrated experience with library applications, including library service platforms (Alma is an asset) and discovery services (Primo VE is an asset), specialized databases; internet resources and LibApps (e.g., LibGuides).

You have strong demonstrated computer literacy skills, including experience with Office 365 and Learning Management Systems (e.g., Brightspace). Pressbooks experience is considered an asset.

You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work.

Copyright and open educational resources (OER) experience is considered an asset.

Experience with assistive technology e.g., alternate format texts (AFTs), text-to-speech software, accessibility features in desktop and web applications and equipment, is considered an asset.

Relevant Skills and Knowledge:

You demonstrate a commitment to equity, diversity, inclusion, accessibility, and anti-racism.

You possess excellent interpersonal skills and are able to interact at all levels of an organization.

You are known for your superior customer service skills and can create a relationship of trust beyond the immediate interaction.

Your superb team working skills enable you to contribute positively to a team environment.

You are known for your problem solving and critical thinking skills.

You are a strong communicator.

You possess excellent coordination skills specifically related to coordinating services, logistics and events.

Ability to assist learners in troubleshooting technology issues including Microsoft Office365, Learning Management Systems, equipment, scanners and printers, etc.

You have proven records and information management skills and abilities.

Ability to multitask and prioritize in a fast-paced environment; effective time management skills.

Strong attention to detail skills.

Demonstrated professionalism and understanding of confidentiality.

You are dedicated to life‑long learning to maintain currency in professional practice, emerging trends and technology.