Library Technician, Public Services (one-year contract)

Okanagan College; Vernon; On-site; CAD 40,000 - 45,000; Full time

Job summary

Okanagan College is seeking a Library Technician, Public Services to assist with day-to-day operation of public services and provide exceptional customer service in the Library and Learning Commons.

Responsibilities include circulation, access to the library collection, processing of materials, and supporting technical services such as acquisitions and cataloguing. The role involves working with students and staff across campus and may include social media promotion of programs.

Qualifications

• Completion of a 2-year Library Technician Diploma and at least 1 year of related library experience.
• Experience with digital or physical collections and/or metadata/cataloguing is an asset.

Responsibilities

• Assist library users in person, electronically, and by phone; handle inquiries and refer complex matters.
• Help users locate materials using catalogue, databases, and online sources; assist with citations and basic software questions.
• Process requests for physical and electronic materials; prepare intercampus deliveries.
• Maintain library accounts, handle overdue items, and assist with room bookings.
• Support acquisitions, processing, and cataloguing; prepare materials for delivery and adjust holding records.
• Monitor collections, shelving, inventory, and deselection procedures.
• Record statistics on public service and space usage.
• Coordinate with other staff to ensure service coverage and training of student employees.
• Promote library programs and services via social media and other channels.

Skills

Customer Service

MS Office

Communication

Digital Libraries

Problem Solving

Teamwork

Education

Library Technician Diploma

Related post-secondary education

Tools

Library Systems

Online Databases

eBooks

Job description

When you join Okanagan College, you’re joining a team that’s transforming lives and communities.

Every course you create, every student you support and every connection you build, it all matters.

Be a part of a vibrant campus community, where the work you do every day truly makes a difference.

Desired Start Date: November 9, 2026
Position End Date: November 8, 2027
Salary Range: $28.76 - $32.82 hourly
Bargaining Unit: Support
Appointment Type: Non-Regular Full-Time
Schedule: Sept-Apr: M-Th 10:30-6:00, F 9-6; May-Aug: M-F 8:30-4:00
Posting Closing Date: October 25, 2026
Special Instructions to Applicants:
Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and final selection of candidates.

Your Opportunity

• Under the limited supervision of the Manager, Library & Learning Commons Operations, and in coordination with the Campus Library Coordinator, Librarians, Library Technicians, and other campus service areas, the Library Technician, Public Services is responsible for assisting with the day-to-day operation of public services in the Library and Learning Commons and for providing exceptional customer service to Library and Learning Commons users. The person assists users with library and learning commons processes, including circulation and borrower services, opening and closing the Library and Learning Commons, and maintaining and providing access to the library collection. The person supports technical services by processing library materials, performing serials and acquisitions duties, and assisting with the creation and maintenance of metadata and catalogue records. The person works with other Library Coordinators, Technicians, Librarians, and the Manager to ensure adequate service coverage and they support the training of student employees. As directed, the Library Technician, Public Services uses Social Media and the College’s communication channels to develop and share promotional content and news stories related to library programs, services, and resources. Completes project work as assigned.

Functions and Duties

1. Assists all library users, including students, employees and community users electronically, in-person, and by phone; handles queries in a sensitive and timely manner and refers complex matters to the Campus Library Coordinator, Librarians, the Manager, or other service areas as appropriate; answers directional questions and general inquiries regarding the library or general campus services; communicates library policies or procedures to users.
2. Assists users to locate materials, search for information using the online catalogue, research databases, and online sources, properly cite sources, use library equipment including photocopiers and printers, and assists with routine software or user account questions.
3. Processes requests for physical and electronic library material from users, ensuring materials are delivered in the most efficient manner; prepares intercampus deliveries.
4. Charges, discharges and renews library materials and other equipment.
5. Maintains and accesses library accounts and records, flags accounts for overdue items.
6. Assists users with room and appointment bookings.
7. Collects and records payments, fines and fees
8. Supports technical services by assisting with acquisitions, processing, and maintenance of electronic and physical books, serials, media, and other materials; unpacks shipments and verifies against invoices, receives items, assigns barcodes, labels materials, and adds holding and item records to the Library Services Platform; prepares processed material for intercampus delivery; assists with maintaining processing procedures manual; makes minor repairs to library materials and refers other damaged materials to the librarian for assessment; communicates with Technical Services staff on problems related to the collection.
9. Assists with the maintenance of collections including shelving and shelf reading of materials, preparing boxes, collection inventory, and deselection procedures.
10. Records statistics on public service interactions and space use
11. Ensures appropriate maintenance of public service area facilities, technology and equipment by reporting technical or software issues, placing work or IT requests, and coordinating with appropriate service areas.
12. As directed, uses Social Media and the College’s communication channels to manage and develop promotional content and news stories related to library programs, services, resources, and expertise; promotes library programs and services through the creation of displays, resources, and handouts, as assigned
13. In the absence of the Campus Library Coordinator, or when assigned, is responsible for the overall operation of the library and learning commons, including library opening and closing procedures, assisting with coordination and scheduling of circulation activities, updating library hours information, and collecting and accounting for payments in the public services area.
14. Monitors student employees in the absence of the Campus Library Coordinator, Librarian, other Library Technicians, and the Manager; communicates issues to the librarian or the Manager.
15. Performs other duties as assigned

Education and Experience

• Completion of a 2-year Library Technician Diploma. A minimum of 1-year related library experience.
  Experience working with digital or physical collections and/or metadata/cataloguing is an asset. Additional post-secondary education in a related field is an asset.

Skills and Abilities

• Ability to provide a high level of customer service, to handle user complaints and suggestions, and to resolve conflict
• Excellent computer skills and proficiency with MS Office programs (Word, Excel, Outlook, SharePoint, and MS Teams).
• Aptitude for learning and working with new systems and software.
• Knowledge of library systems and services, research processes, online search techniques, and strategies to mitigate dis/misinformation
• Proficiency in the use of digital technologies such as library services platforms, eBook and/or audiobook platforms, library databases, and Learning Management Systems.
• Ability to work effectively independently, with limited supervision, and as part of a distributed team.
• Flexible when managing conflicting priorities and a high volume of work to meet deadlines
• Demonstrated organizational skills that reflect attention to detail and accuracy
• Ability to lift/move objects up to 15 pounds and occasionally lift/move objects up to 25 and including 50 pounds.

Our Values

• Students first: Creating meaningful life-long educational opportunities of the highest quality for alumni, current, and future students is at the heart of everything we do.
• Community: We are one College. We enthusiastically embrace the opportunity to work with, learn from, and support everyone we encounter collaboratively and collegially.
• Respect: We welcome, embrace, and celebrate that which make us unique in creating an environment in which every individual is valued, affirming our commitment to human dignity for all.
• Courage: We are courageous in our actions in areas that contribute to positive change in our communities and beyond. We have the courage to be vulnerable. We are truthful, sincere, and act ethically with honesty and fairness.
• Relationships: We steward meaningful relationships built on a foundation of reciprocity. We are compassionate, empathic, and care for the holistic well-being of students, employees, community members, and the land.
• Distinction: We choose activities in which we can achieve excellence and positively impact society.

Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [e-mail].