Service Advisor-OpenRoad Mazda Port Moody

OpenRoad Auto Group; Port Moody; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Discounted vehicle program

Boot allowance

RRSP matching

Employee referral program

Extended health & dental

Job summary

OpenRoad Mazda Port Moody is seeking a Service Advisor to join our Service department. You’ll handle customer inquiries, write repair orders, collect vehicle data, and coordinate service scheduling while ensuring clear communication with customers throughout the repair process.

The role emphasizes accurate documentation, timely updates, and collaboration with the Service Manager to estimate costs and completion times. A focus on customer satisfaction and vehicle care drives our team’s success.

Qualifications

• Working knowledge of automotive equipment.
• Mandarin language ability is a tremendous asset.
• Strong customer service and retention techniques.
• Proficient in maintaining records and preparing reports.
• BC driver’s license with a clean driving record.

Responsibilities

• Handle customer inquiries promptly and accurately, listen to vehicle concerns and write repair orders.
• Ensure paperwork is completed accurately with all requests documented.
• Obtain customer and vehicle data and fill in required spaces on repair orders.
• Process paperwork as jobs are completed.
• Review repairs with the customer at vehicle delivery.
• Schedule service appointments with adequate time for repairs.
• Monitor work in progress and notify customers of delays or additional work.
• Suggest additional repairs or services when required.
• Estimate costs and completion times; consult the Service Manager as needed.
• Perform walk‑around inspections and note any damage.
• Arrange for alternate transportation and manage loaner vehicles.

Skills

Automotive knowledge

Mandarin

Customer service

Record keeping

Communication

Driver's license (BC)

Job description

DRIVING POSSIBILITIES

Position: Service Advisor

Status: Full-Time

Dealership: OpenRoad Mazda Port Moody

Department: Service

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad. We are proud of our forward‑thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in Canada, representing 21 automotive brands across 41 locations, with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then join OpenRoad and grow with us today!

A Career at OpenRoad Means You’ll Enjoy

• Opportunity to work with a variety of OEM brands including: Acura, Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes‑Benz, MINI, Porsche, Rolls‑Royce, Subaru, Toyota, Volkswagen
• Amazing incentives including a discounted vehicle purchasing program, boot allowance, computer rebate program, employee referral program, employer RRSP matching
• Internal and external training and development opportunities for skill‑development and growth
• Be part of a collaborative, friendly and progressive work‑culture with an emphasis on transparency, innovation, relationship and empowerment
• Comprehensive extended health and dental plan tailored around associate wellness
• Recognition and engagement events

ROLE & RESPONSIBILITIES

• Handle customer inquiries promptly and accurately, listen to vehicle concerns and write repair orders.
• Ensure repair orders and all paperwork is legibly and accurately completed, with all customer requests or concerns documented.
• Obtain all customer (including signature) and vehicle data and fill in required spaces on all repair orders.
• Process all paperwork as jobs are completed.
• Review all repairs and changes with the customer upon delivery of vehicle.
• Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required.
• Monitor work‑in‑progress to ensure that repairs are performed properly and the schedule is met as promised; notify customers if delays are expected or additional work is needed.
• Use service files to suggest additional repairs or services if required.
• Estimate costs and completion times; consult the Service Manager for assistance as needed.
• Identify and give special attention to repeat repairs, assigning the original technician on all comeback jobs.
• Notify customers when back‑order parts become available.
• Determine warranty coverage and verify repair date, mileage, etc.
• Resolve all customer complaints for a win/win outcome; implement or suggest preventative measures to reduce complaints.
• Perform walk‑around inspections on all customer vehicles noting damage such as scratches, dents, missing hubcaps, etc.
• Arrange for alternate transportation as needed and manage loaner vehicles.
• Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad’s philosophies, policies and procedures.
• Maintain paperwork and ensure the reception area is clean and orderly.
• Follow company safety policies and practices, and immediately report any accidents to a manager or supervisor.
• Perform other duties as assigned by management.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Working knowledge of automotive equipment.
• Ability to speak Mandarin – a tremendous asset.
• Knowledge of customer satisfaction and retention techniques.
• Ability to maintain records and prepare reports using a computerized asset maintenance system.
• Ability to work cooperatively with all levels of the organization.
• Excellent communication and information assimilation skills consistent with essential job functions.
• Ability to operate assigned equipment.
• Ability to make sound decisions consistent with the essential job functions.
• A valid British Columbia driver’s license with a clean driving record.

Internal candidates must apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will delay your application.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.