Service Administrator

Apex Systems; Vaughan; In loco; CAD 27.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

On-demand training program

Certification discounts

Access to courses/books/seminars

Descrizione del lavoro

Everforth Apex is seeking a Service Administrator for a 6-month contract in Concord, Ontario. The role interfaces between Field Service and Sales to support service, orders, and revenue targets.

You will handle customer inquiries, generate routine reports, maintain warranties and install base data, and coordinate instrument replacements with cross-functional teams. Knowledge of Salesforce and Oracle 12 is a plus.

Competenze

• Requires an AA degree or equivalent experience.
• 2+ years in service administration or customer service; high-volume support background preferred.
• Experience with MS Office, Salesforce.com and Oracle 12 is beneficial.

Mansioni

• Handle diverse customer inquiries in a fast-paced environment.
• Produce and analyze reports on bookings, shipments, KPIs and service requests.
• Maintain install base records and support instrument replacements to drive revenue.

Conoscenze

Customer service

Communication

Problem solving

Team collaboration

Formazione

AA degree or equivalent

Strumenti

Salesforce.com

Oracle 12

Microsoft Office

Descrizione del lavoro

Job#: 3058310

Job Description

Service Administrator

Client: Healthcare/Life Science company

Contract duration

6-month contract (potential to extend)

Location

Concord, Ontario

Pay Rate

$24/hr

Description Of Position

The Service Administrator is a highly focused individual that helps facilitate the day-to-day administration activities and a problem solver helping the team meet and exceed the required level of service, performance, orders, and revenue targets that our business demands. The Service Administrator acts as an interface between the Field Service and Sales, cross-functional and front-line teams and its contribution is crucial to the success of the installation and service of our products.

Responsibilities

• The successful candidate enjoys handling a diverse range of customer inquiries. Thrives in a fast-paced and collaborative environment, with the potential to wear many different hats. In this role, you will have the opportunity to:
• Execute reports daily/weekly/monthly; new booked and shipped orders, KPIs and Time & Material service requests. Execute customer requests, via queues, phone, fax, email, or other electronic means.
• Maintain the consistency and integrity of the Install Base, including warranty records.
• Facilitate the instrument replacement and coordinate the successful return of serialized components and drive revenue recognition though the Instrument acceptance documentation and more.

Qualifications

• Requires the knowledge and skills generally acquired through completing an Associate Arts (A.A) degree or equivalent experience.
• 2+ years of experience in Service Administration, Customer Service, heavy volume Call Center, Sales Administration or equivalent proficiency.

Preferred

It would be a plus if you also possess previous experience in:

• Analytical skills to solve practical problems and deal with a variety of situations where limited standardization exists.
• Ability to read and interpret general business documents such as operating and maintenance instructions, customer contracts, quotes, purchase orders, and procedure manuals.
• Experience in Microsoft Office suite, Salesforce.com, Oracle 12

Everforth Apex Benefits Overview

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Equal Opportunity Employer

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact your Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.