Service Administrator

Finning International Inc.; Edmonton; On-site; CAD 52,000 - 65,000; Full time

Job summary

A leading company seeks a Service Administrator in Edmonton to manage service requests, create maintenance work orders, and handle billing processes. This temporary full-time role offers training opportunities and focuses on client satisfaction while supporting the service workflow within a dynamic team environment.

Benefits

Training opportunities provided

Qualifications

• 2 – 3 years administrative experience in a similar environment (Service/Dealership preferred).
• Intermediate to advanced competency with MS Office Suite.
• Experience with Document Control processes.
• Strong verbal and written communication skills.

Responsibilities

• Intake & creation of Maintenance Work Order Service Requests.
• Provide updates during Service Work in Progress Meetings.
• Review and document Work Order checklist to verify completeness.

Skills

Communication

Attention to detail

Time management

Education

Post-Secondary education in Administration, Business or Accounting

Tools

MS Office Suite

Job description

time left to apply End Date: June 21, 2025 (5 days left to apply)

job requisition id R-2025-2039

Company:

Finning Canada

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Temporary (Fixed Term)

Position Overview:

We are looking for client focused administrator, who understand the financial impacts of billing, repair, and service work processes.

As a Service Administrator, you will be responsible for the intake of services requests, creation & distribution of Maintenance Work Orders, job binders, system updates & document control. You will also be tasked with job package preparation, time management and entry (as it applies to Collective Bargaining Agreements), billing & customer invoice submission.

We look forward to you joining our team!

Job Description:

• Intake & creation of Maintenance Work Order Service Requests. This includes verifying commercial requirements were met and documented (credit check & release customer purchase order that aligns to customer accepted quote), clarity on billing requirements & structure, and receives customer sign off on estimate & quote.
• Review and document Work Order checklist to verify completeness, escalate any invoicing delays immediately.
• Provide updates during Service Work in Progress Meetings to achieve real time accuracy.
• Consolidate customer information containing all pertinent inspections, photos, and reports. Submit package for review and presentation to customer for approval.
• Complete final invoices.
• Review and process service personnel timecards for accuracy, document for customer billing.

Qualifications:

• Post-Secondary education with a focus in Administration, Business or Accounting is considered an asset.
• Intermediate to advanced competency with a variety of software including MS Office Suite.
• Experience with Document Control processes (history and audit trail) would be beneficial.
• 2 – 3 years administrative experience in a similar environment (Service/Dealership preferred).
• Experience with progress billing; understanding the financial impacts of billing, repair, and service work processes
• Strong communication skills, both verbal & written.
• Attention to detail, able to juggle multiple competing priorities.

Note:

• Based out of our West Edmonton office location.
• Thursday – Sunday (4x3) condensed shift.
• Temporary, full time role for 18 months.
• Training opportunities provided.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.

Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC,Canada.

OUR DIVISIONS

• Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.
• Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.
• Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.
• Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.
• Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.
• OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.