Shipping & Customer Service Administrator

Rogue Wave Coffee; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

Rogue Wave Coffee recherche un(e) assistant(e) service client pour aider à la gestion des commandes et des livraisons. Les responsabilités incluent la communication avec les clients, la gestion des retours et l'utilisation de divers outils de logistique. Une attention particulière à la satisfaction du client et une volonté d'apprendre sur le café spécialisé sont essentielles. Nous offrons la possibilité de croissance dans les domaines de la logistique et des opérations, ainsi que des avantages en santé après trois mois.

Benefits

Avantages en santé encouragés après 3 mois

Opportunités de croissance dans la logistique

Qualifications

• Fiabilité et diligence.
• Capacité à travailler sur un ordinateur pendant de longues périodes.
• Pensée critique et désir de trouver des solutions à long terme.

Responsibilities

• Répondre aux questions des clients concernant les commandes et les livraisons.
• Assister avec les retours et les processus de réclamation logistique.
• Gérer les informations sur les commandes via les logiciels d'expédition.

Skills

Communication

Organisation

Service client

Job description

• Applicants must be legally entitled to work in Canada.
• Only successful applicants will be contacted.
• Location : Training will take place in our Warehouse / Roastery at 11322 119 ST NW, Edmonton.
• Optional hybrid work-from-home schedule after training is complete.
• Compensation : Starting at $22 / hour depending upon past work-experience.

Key Responsibilities

• Respond to customer questions regarding general inquiries, orders, tracking, delivery timelines, and shipment issues.
• Assist with returns, exchanges, and logistic claims processes.
• Liaise with equipment distributors and select manufacturers to assist with warranty requests and product issues.
• Prepare shipping documentation as needed.
• Enter and manage order and product information across various shipping software platforms (e.g. experience with Clickship, Shippo, Shopify is an asset, but not necessary).
• Track shipments and proactively resolve delivery delays or customer concerns.

Qualifications

• Reliable and dependable.
• Strong communication, organizational, and interpersonal skills.
• Strong customer service skills - able to navigate customer needs and internal priorities with empathy and clarity.
• Ability to sit and / or work on a computer for extended periods.
• Critical thinking and a built-in desire to identify root causes and create long-term solutions.
• A deeply ingrained bias towards action and desire to assume responsibility to make decisions that lead to positive results.

Assets

• Previous customer service experience is highly preferred.
• Experience working with tech stacks and integrations (e.g., CRM tools, inventory systems, API-based workflows).
• Experience in research and data management (e.g., tracking, reporting, maintaining detailed records).
• Detail-oriented with the ability to prioritize in a fast-paced environment.
• Knowledge of or interest in specialty coffee — we’re happy to train someone who’s curious and eager to learn.
• Interest in long-term career growth with Rogue Wave Coffee.

What We Offer

• Opportunities for growth in logistics, operations, and specialty coffee knowledge.
• Partly subsidized Blue Cross Health benefits after 3 months.

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