Service Account Manager, Power & Grid Solutions (Ontario)

HITACHI ENERGY CZECH REPUBLIC S.R.O.; Hamilton; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Health and retirement benefits

Paid leave and flexible work

Job summary

Hitachi Energy is seeking a Service Account Manager to support customers across Ontario by promoting and selling the Engineering & Service portfolio. You will strengthen relationships with utilities and industrials, improve asset performance, and drive grid modernization efforts with tailored service solutions.

You will build trusted customer relationships, collaborate with market managers, and grow the opportunity pipeline while maintaining accurate forecasting using Salesforce.

Qualifications

• Minimum total of 3–5 years professional experience with at least 2 years directly involved with customer contact and selling large project solutions.
• Knowledge of the energy market and competitors, including sales experience with Utilities, Developers, EPCs, Data Centers, Oil & Gas, and Renewables.
• Knowledge of transformers, High voltage equipment, protection & control, and substation equipment.
• Proven ability to sell service offerings.

Responsibilities

• Manage, expand, and strengthen service business with key accounts in the Ontario utility and industrial sectors.
• Build strong, long‑term customer relationships by understanding needs and aligning solutions with short‑ and long‑term objectives.
• Drive sales volume across the full Engineering packaging & Service portfolio.
• Prepare customer and regional sales plans in partnership with marketing and internal stakeholders.
• Identify and develop regional market opportunities in collaboration with market managers.
• Monitor customer and market trends to shape effective sales and marketing approaches.
• Grow and manage the opportunity pipeline and maintain accurate forecasting using Salesforce.
• Review installed base information, analyze opportunities, and propose paths that leverage asset intelligence.
• Maintain market insights on competitive positioning to support commercial decision‑making.
• Demonstrate core values of safety and integrity while supporting colleagues and business goals.

Skills

Customer relationship

Sales experience

Energy market knowledge

Strong communication

Stakeholder influence

Education

Engineering degree

Tools

Salesforce

Job description

Hitachi Energy is seeking a Service Account Manager to support customers across Ontario by promoting and selling the Engineering & Service portfolio. You will strengthen relationships with utilities and industrials, improve asset performance, and drive grid modernization efforts with tailored service solutions.

You will build trusted customer relationships, collaborate with market managers, and grow the opportunity pipeline while maintaining accurate forecasting using Salesforce.