Service Account Manager - Ontario

HITACHI ENERGY CZECH REPUBLIC S.R.O.; Hamilton; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Health and retirement benefits

Paid leave and flexible work

Job summary

Hitachi Energy is seeking a Service Account Manager to support customers across Ontario by promoting and selling the Engineering & Service portfolio. You will strengthen relationships with utilities and industrials, improve asset performance, and drive grid modernization efforts with tailored service solutions.

You will build trusted customer relationships, collaborate with market managers, and grow the opportunity pipeline while maintaining accurate forecasting using Salesforce.

Qualifications

• Minimum total of 3–5 years professional experience with at least 2 years directly involved with customer contact and selling large project solutions.
• Knowledge of the energy market and competitors, including sales experience with Utilities, Developers, EPCs, Data Centers, Oil & Gas, and Renewables.
• Knowledge of transformers, High voltage equipment, protection & control, and substation equipment.
• Proven ability to sell service offerings.

Responsibilities

• Manage, expand, and strengthen service business with key accounts in the Ontario utility and industrial sectors.
• Build strong, long‑term customer relationships by understanding needs and aligning solutions with short‑ and long‑term objectives.
• Drive sales volume across the full Engineering packaging & Service portfolio.
• Prepare customer and regional sales plans in partnership with marketing and internal stakeholders.
• Identify and develop regional market opportunities in collaboration with market managers.
• Monitor customer and market trends to shape effective sales and marketing approaches.
• Grow and manage the opportunity pipeline and maintain accurate forecasting using Salesforce.
• Review installed base information, analyze opportunities, and propose paths that leverage asset intelligence.
• Maintain market insights on competitive positioning to support commercial decision‑making.
• Demonstrate core values of safety and integrity while supporting colleagues and business goals.

Skills

Customer relationship

Sales experience

Energy market knowledge

Strong communication

Stakeholder influence

Education

Engineering degree

Tools

Salesforce

Job description

Job Overview

Ideal location: Sudbury / Stoney Creek - Ontario

The Service Account Manager - support customers across Ontario by promoting and selling Hitachi Energy's Engineering & Service portfolio. You will help utilities and industrial organizations strengthen the reliability, performance, and lifespan of critical power system assets by aligning their operational goals with advanced service solutions. You will build trusted customer relationships, contribute to grid modernization efforts, and support the adoption of technologies that improve safety, reliability, and asset performance. Your work enables customers to optimize their installed base, make informed decisions, and implement service strategies tailored to their operational needs.

How You'll Make an Impact

• Manage, expand, and strengthen service business with key accounts in the Ontario utility and industrial sectors.
• Build strong, long‑term customer relationships by understanding needs and aligning solutions with short‑and long‑term objectives.
• Drive sales volume across the full Engineering packaging & Service portfolio.
• Prepare customer and regional sales plans in partnership with marketing and internal stakeholders.
• Identify and develop regional market opportunities in collaboration with market managers.
• Monitor customer and market trends to shape effective sales and marketing approaches.
• Grow and manage the opportunity pipeline and maintain accurate forecasting using Salesforce.
• Review installed base information, analyze opportunities, and propose paths that leverage asset intelligence.
• Maintain market insights on competitive positioning to support commercial decision‑making.
• Demonstrate core values of safety and integrity while supporting colleagues and business goals.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.
• Engineering degree, bachelor's degree, technologist diploma, or proven outside sales experience.
• Minimum total of 3-5 years professional experience with at least 2 years' directly involved with customer contact and selling large project solutions.
• Knowledge of the energy market and competitors, including sales experience with Utilities, Developers, EPCs, Data Centers, Oil & Gas, and Renewables.
• Knowledge of transformers, High voltage equipment, protection & control, and substation equipment.
• Proven ability to sell service offerings.
• Ability to influence and challenge internal and external stakeholders to drive business growth.
• Ability to present and promote new technology solutions, including digital information tools.
• Strong relationship‑building skills and a collaborative, solution-oriented approach.
• Strong communication skills.

More About Us

• In this role, you will work closely with teams across the power industry and help customers adopt innovative service solutions that improve asset performance and grid reliability.
• Opportunities to work on innovative technologies that shape the future of energy
• A collaborative environment with experienced professionals across the power industry
• Access to learning platforms and career development programs
• Attractive health and retirement benefits
• Paid leave and flexible work arrangements

Only selected candidates will be contacted.

Location

Stoney Creek, Ontario, Canada

Job Schedule

Full time

Remote

No

Salary and Compensation

In compliance with Ontario's Pay Transparency requirements, the expected compensation for this role is:

Salary Range: $90,000- $120,000

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As par