Service Account Manager - Ontario

Hitachi Energy Ltd.; Hamilton; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid leave

Flexible work arrangements

Learning platforms

Job summary

Hitachi Energy Ltd. is seeking a Service Account Manager to support customers across Ontario. You will promote and sell the Engineering & Service portfolio, strengthening reliability and asset performance for utilities and industrials.

The role emphasizes building trusted relationships, expanding service offerings, and aligning solutions with customer goals. You will work with cross-functional teams to drive growth and ensure compliant, safe operations.

Qualifications

• Engineering degree or equivalent accepted.
• Bachelor’s degree or technologist diploma required.
• 3–5 years of relevant professional experience with customer contact.
• Sales experience with utilities, EPCs, data centers, oil & gas, renewables.

Responsibilities

• Manage, expand and strengthen service business with Ontario key accounts.
• Build long-term customer relationships and align solutions with objectives.
• Drive sales across the Engineering packaging & Service portfolio.
• Prepare customer and regional sales plans with marketing and stakeholders.
• Forecast and monitor opportunities using Salesforce; shape market approach.

Skills

Energy market knowledge

Sales experience

Customer relationships

Communication skills

Digital tools

Education

Engineering degree

Bachelor's degree

Technologist diploma

Outside sales experience

Job description

Ideal location: Sudbury / Stoney Creek - Ontario

The Service Account Manager – support customers across Ontario by promoting and selling Hitachi Energy’s Engineering & Service portfolio. You will help utilities and industrial organizations strengthen the reliability, performance, and lifespan of critical power system assets by aligning their operational goals with advanced service solutions. You will build trusted customer relationships, contribute to grid modernization efforts, and support the adoption of technologies that improve safety, reliability, and asset performance. Your work enables customers to optimize their installed base, make informed decisions, and implement service strategies tailored to their operational needs.

How You’ll Make An Impact

• Manage, expand, and strengthen service business with key accounts in the Ontario utility and industrial sectors.
• Build strong, long‑term customer relationships by understanding needs and aligning solutions with short‑and long‑term objectives.
• Drive sales volume across the full Engineering packaging & Service portfolio.
• Prepare customer and regional sales plans in partnership with marketing and internal stakeholders.
• Identify and develop regional market opportunities in collaboration with market managers.
• Monitor customer and market trends to shape effective sales and marketing approaches.
• Grow and manage the opportunity pipeline and maintain accurate forecasting using Salesforce.
• Review installed base information, analyze opportunities, and propose paths that leverage asset intelligence.
• Maintain market insights on competitive positioning to support commercial decision‑making.
• Demonstrate core values of safety and integrity while supporting colleagues and business goals.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.
• Engineering degree, bachelor’s degree, technologist diploma, or proven outside sales experience.
• Minimum total of 3-5 years professional experience with at least 2 years’ directly involved with customer contact and selling large project solutions.
• Knowledge of the energy market and competitors, including sales experience with Utilities, Developers, EPCs, Data Centers, Oil & Gas, and Renewables.
• Knowledge of transformers, High voltage equipment, protection & control, and substation equipment.
• Proven ability to sell service offerings.
• Ability to influence and challenge internal and external stakeholders to drive business growth.
• Ability to present and promote new technology solutions, including digital information tools.
• Strong relationship‑building skills and a collaborative, solution-oriented approach.
• Strong communication skills.

More About Us

In this role, you will work closely with teams across the power industry and help customers adopt innovative service solutions that improve asset performance and grid reliability.

• Opportunities to work on innovative technologies that shape the future of energy
• A collaborative environment with experienced professionals across the power industry
• Access to learning platforms and career development programs
• Attractive health and retirement benefits
• Paid leave and flexible work arrangements

Only selected candidates will be contacted.

In compliance with Ontario’s Pay Transparency requirements, the expected compensation for this role is:

Salary Range: $90,000– $120,000

Publication date : 2026-10-22