Service Account Manager - Ontario | Stoney Creek, Canada

Hitachi Energy Ltd.; Hamilton; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid leave

Flexible work arrangements

Job summary

Hitachi Energy Ltd. in Ontario seeks a Service Account Manager to support customers across Ontario by promoting and selling Hitachi Energy’s Engineering & Service portfolio.

You will help utilities and industrial organizations strengthen reliability, performance, and asset lifespan of critical power system assets. You will build trusted customer relationships, contribute to grid modernization efforts, and support the adoption of technologies that improve safety, reliability, and asset

Qualifications

• Engineering degree or equivalent; 3–5 years sales experience.
• Minimum 2 years direct customer contact selling large project solutions.
• Knowledge of energy market, utilities, EPCs, data centers, renewables.
• Knowledge of transformers, HV equipment, protection & control, substations.
• Proven ability to sell service offerings.
• Ability to influence stakeholders to drive growth.
• Ability to present and promote new technology solutions.
• Strong relationship-building and collaborative approach.

Responsibilities

• Manage and grow service business with key accounts across Ontario.
• Build strong customer relationships and align solutions with objectives.
• Drive sales across the Engineering packaging & Service portfolio.
• Prepare customer and regional sales plans with marketing and stakeholders.
• Identify regional market opportunities with market managers.
• Monitor trends to shape sales and marketing approaches.
• Grow pipeline and forecast using Salesforce.
• Review installed base, analyze opportunities, propose asset-based paths.
• Maintain market insights to support commercial decisions.
• Demonstrate safety and integrity while supporting colleagues and goals.
• Ensure compliance with external and internal regulations.

Skills

Sales experience

Relationship building

Stakeholder management

Communication skills

Presenting technology solutions

Education

Engineering degree

Bachelor's degree

Technologist diploma

Outside sales experience

Tools

Salesforce

Job description

Ideal location: Sudbury / Stoney Creek - Ontario

The Service Account Manager – support customers across Ontario by promoting and selling Hitachi Energy’s Engineering & Service portfolio. You will help utilities and industrial organizations strengthen the reliability, performance, and lifespan of critical power system assets by aligning their operational goals with advanced service solutions. You will build trusted customer relationships, contribute to grid modernization efforts, and support the adoption of technologies that improve safety, reliability, and asset performance. Your work enables customers to optimize their installed base, make informed decisions, and implement service strategies tailored to their operational needs.

How You’ll Make an Impact

• Manage, expand, and strengthen service business with key accounts in theOntario utility and industrial sectors.
• Build strong, long‑term customer relationships by understanding needs and aligning solutions with short‑ and long‑term objectives.
• Drive sales volume across the full Engineering packaging & Service portfolio.
• Prepare customer and regional sales plans in partnership with marketing and internal stakeholders.
• Identify and develop regional market opportunities in collaboration with market managers.
• Monitor customer and market trends to shape effective sales and marketing approaches.
• Grow and manage the opportunity pipeline and maintain accurate forecasting using Salesforce.
• Review installed base information, analyze opportunities, and propose paths that leverage asset intelligence.
• Maintain market insights on competitive positioning to support commercial decision‑making.
• Demonstrate core values of safety and integrity while supporting colleagues and business goals.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.
• Engineering degree, bachelor’s degree, technologist diploma, or proven outside sales experience.
• Minimum total of 3-5 years professional experience with at least 2 years’ directly involved with customer contact and selling large project solutions.
• Knowledge of the energy market and competitors, including sales experience with Utilities, Developers, EPCs, Data Centers, Oil & Gas, and Renewables.
• Knowledge of transformers, High voltage equipment, protection & control, and substation equipment.
• Proven ability to sell service offerings.
• Ability to influence and challenge internal and external stakeholders to drive business growth.
• Ability to present and promote new technology solutions, including digital information tools.
• Strong relationship‑building skills and a collaborative, solution-oriented approach.

More About Us

In this role, you will work closely with teams across the power industry and help customers adopt innovative service solutions that improve asset performance and grid reliability.

• Opportunities to work on innovative technologies that shape the future of energy
• A collaborative environment with experienced professionals across the power industry
• Access to learning platforms and career development programs
• Attractive health and retirement benefits
• Paid leave and flexible work arrangements

Only selected candidates will be contacted.

In compliance with Ontario’s Pay Transparency requirements, the expected compensation for this role is:

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.