Servery Assistant

WeirFoulds LLP; Toronto; On-site; CAD 32,000 - 42,000; Full time

Job summary

WeirFoulds LLP is seeking a Servery Assistant to deliver hospitality and front-of-house service to clients, lawyers and staff. In this visible role you’ll manage boardrooms, lounges, coffee stations and catering to ensure events run smoothly and on time.

Based on-site in Toronto, Monday to Friday 9:00 am to 5:00 pm with occasional overtime, this role emphasizes service, organization and teamwork in a professional law firm environment.

Qualifications

• Two years of hospitality, food and beverage service or similar client-facing experience.
• Experience handling a multi-line reception line is an asset.
• Knowledge of food hygiene and safety basics.
• Proficiency with Outlook and ability to read a meeting room schedule.

Responsibilities

• Prepare, set, refresh and reset boardrooms for meetings and events.
• Stock and maintain lounges, serveries and coffee stations.
• Provide reception coverage and answer main line professionally.
• Coordinate orders with vendors and manage supplies.

Skills

Customer service

Attention to detail

Communication

Teamwork

Telephone etiquette

Education

Grade 12 education

Food Handler Certification

Smart Serve certification

Job description

About the Role

WeirFoulds is seeking a Servery Assistant to deliver a consistently high standard of hospitality and front-of-house service to the Firm's clients, lawyers and staff.

In this highly visible role, you will ensure that boardrooms, function spaces, lounges, coffee stations and servery areas are prepared, stocked and maintained to the Firm's service standards, and that catering and meeting requirements are executed accurately and on time. You will also provide scheduled and unscheduled reception coverage, ensuring the front desk and main telephone line remain professionally staffed throughout the business day.

This is an excellent opportunity for a service-oriented professional who enjoys variety and moves easily between behind-the-scenes preparation and client-facing interaction.

This is a full-time, on-site position based in the office five days per week, Monday through Friday, from 9:00 a.m. to 5:00 p.m., with flexibility to work occasional overtime as needed.

What You'll Do

Meetings, Boardrooms & Events

• Prepare, set, refresh and reset boardrooms for meetings, client visits, internal gatherings and catered events
• Ensure meeting rooms are clean, organized, properly configured and stocked with required food, beverages, dishware, glassware, cutlery, napkins and other service items
• Support catered meetings and events — receiving catering orders, setting up food and beverage service, monitoring replenishment needs, clearing service items and returning rooms to standard
• Respond promptly and professionally to day-of service needs, changes and requests, escalating issues where appropriate
• Work collaboratively with reception, facilities, vendors and internal teams to support a seamless client and guest experience
• Assist with setting up event spaces for firm-wide, reception and cocktail events

Reception Coverage

• Provide reception coverage during breaks, lunch periods, end of day, vacations and unplanned absences, including professionally answering all incoming calls through the main line
• Greet clients, guests, lawyers and staff in a professional and service-focused manner when providing reception support
• Handle incoming client deliveries and correspondence for legal and accounting teams, ensuring accurate routingand compliance with office procedures

Lounges, Serveries & Coffee Stations

• Maintain the lounges by cleaning surfaces and appliances, loading and unloading dishwashers, restocking snacks and beverages, and tidying seating areas
• Keep coffee stations and serveries clean, stocked and ready for daily use

Inventory & Supplier Coordination

• Assist with ordering, receiving, unpacking, stocking, rotating and organizing supplies in accordance with established procedures
• Track frequently used items, flag shortages or waste concerns, and help maintain accurate supply records
• Support cost-conscious use of supplies while maintaining appropriate service levels and presentation standards
• Place and coordinate orders with approved vendors — including Van Houtte Coffee, Voilà, Costco and Canadian Linen — in the absence of the Hospitality Services Supervisor, ensuring adequate inventory levels and uninterrupted service
• Perform other duties as assigned

What You Bring

Education & Certification

• Grade 12 education or equivalent
• Valid Food Handler Certification and Smart Serve certification

Experience

• At least two years of relevant experience in hospitality, food and beverage service, or a comparable client-facing environment
• A professional and polished telephone manner; experience handling a multi-line main reception line is an asset
• Working knowledge of food hygiene and safety basics
• Basic proficiency with Outlook (email and meeting invitations) and the ability to read and interpret a meeting room booking schedule in Outlook

Skills & Approach

• Strong customer service skills and a warm, professional presence with clients, guests and colleagues
• Excellent attention to detail, with the ability to prioritize competing requests and adjust quickly when plans change
• Sound judgment and discretion in handling confidential information
• A collaborative, team-oriented approach and a positive attitude in a fast-paced environment

Working Conditions

• Regular walking between floors and standing for extended periods
• Frequent bending, reaching, lifting, carrying, stocking and moving supplies and service items
• Safely lifting and carrying items weighing up to 50 lbs

WeirFoulds welcomes applications from all qualified candidates. We recognize the need to demonstrate equity, diversity and inclusion in everything we do, and are committed to providing an inclusive work environment composed of people with diverse perspectives, backgrounds, identities and cultures.

Accommodations in accordance with applicable laws are available for applicants with disabilities. If you require an accommodation at any time during the recruitment process, please contact our Human Resources Team at [e-mail].