Server/Waitress

Northwest Employment Works; Sioux Lookout; On-site; CAD 2,066,000 - 2,617,000; Full time

Job summary

A local service provider in Sioux Lookout is hiring for a position requiring guest service skills. Responsibilities include greeting guests, taking food orders, and operating the POS system. Candidates must hold a valid Smart Serve Ontario certification and ensure compliance with alcohol service laws. This role emphasizes effective communication with kitchen staff and accuracy in order handling, promoting overall guest satisfaction.

Qualifications

• Must hold and maintain a valid Smart Serve Ontario certification during employment.
• Comply with Ontario alcohol service laws.
• Operate the POS system and handle payments responsibly.
• Maintain menu knowledge and guest satisfaction.
• Communicate effectively with kitchen staff and management.
• Comply with all workplaces health and safety policies.
• Answer incoming phone calls professionally.
• Take take-out and delivery orders by phone accurately.
• Enter or relay orders correctly into the POS or to kitchen staff.
• Confirm order details with customers and pack orders carefully.
• Verify accuracy of packed orders before handing off.
• Maintain a valid Smart Serve Ontario certification while employed.
• Follow all Ontario alcohol service laws; refuse service when required.
• Understand that non-compliance may lead to disciplinary action.

Responsibilities

• Greet and serve guests professionally.
• Take and serve food and beverage orders accurately.
• Operate the POS system and handle payments responsibly.
• Communicate effectively with kitchen staff and management.
• Communicate effectively with kitchen staff and management.
• Comply with all workplace health and safety policies.
• Answer phone calls professionally for take-out orders.
• Take take-out and delivery orders by phone accurately.
• Enter or relay orders into the POS or to kitchen staff correctly.
• Confirm order details with customers and pack orders carefully.
• Verify the accuracy of packed orders before handing off to customers or delivery drivers.
• The Employee must always hold and maintain a valid Smart Serve Ontario certification while employed.

Job description

CORE SERVER DUTIES

Duties include, but are not limited to:

• Greetings and serving guests professionally
• Taking and serving food and beverage orders accurately
• Operating the POS system and handling payments responsibly
• Maintaining menu knowledge and guest satisfaction
• Communicating effectively with kitchen staff and management
• Complying with all workplaces, health, and safety policies

B. TAKE‑OUT, PHONE & ORDER SUPPORT

• Answering incoming phone calls professionally
• Taking take‑out and delivery orders by phone accurately
• Entering or relaying orders correctly into the POS or to kitchen staff
• Confirming order details with customers (items, quantities, special instructions)
• Packing food orders carefully by matching items with the Kitchen Order Ticket (KOT)
• Verifying accuracy of packed orders before handing‑off to customers or delivery drivers

3. SMART SERVE REQUIREMENT

The Employee must always hold and maintain a valid Smart Serve Ontario certification while employed.

The Employee agrees to follow all Ontario alcohol service laws, including refusal of service when required.

Failure to maintain valid certification or comply with alcohol service laws may result in removal from shifts or disciplinary action, up to and including termination.