server - food and beverage services

Vaticano Restaurant; Toronto; On-site; CAD 32,000 - 44,000; Full time

Job summary

Vaticano Restaurant in Toronto is seeking an experienced server to join our front-of-house team. You will welcome guests, explain menus, and ensure a smooth dining experience throughout service.

Daily duties include taking orders, describing specials and wine pairings, processing payments, and upselling where appropriate. The role requires staying composed in a busy setting and delivering exceptional customer service.

Qualifications

• Experience in fast-paced dining environments.
• Excellent communication and interpersonal skills.
• Ability to upsell menu items and manage guest expectations.

Responsibilities

• Greet patrons, present menus, and explain daily specials.
• Take orders accurately and relay to kitchen and bar staff.
• Process payments and handle cash, credit, or debit transactions.
• Describe menu items and wine selections to guests.
• Address customer concerns promptly and professionally.
• Supervise bussing staff and ensure timely table turnover.

Skills

Customer service

Cash handling

Food service

Communication

Education

No degree, certificate or diploma

Tools

POS terminal

Job description

Overview

Languages

English

Education

• No degree, certificate or diploma

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Restaurant
• Formal dining room

Responsibilities

Tasks

• Must be of legal age to mix and serve alcoholic beverages
• Address customers' complaints or concerns
• Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
• Describe menu items including daily specials for customers
• Enforce provincial/territorial liquor legislation and regulations
• Advise on menu selections
• Clear and clean tables, trays and chairs
• Describe and advise on wine selection
• Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
• Serve food and beverages
• Supervise other servers and bussing staff
• Take orders and relay to kitchen and bar staff
• Provide customer service

Credentials

Certificates, licences, memberships, and courses

• Smart Serve

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Physically demanding
• Standing for extended periods
• Work under pressure

Weight handling

• Up to 13.5 kg (30 lbs)
• Up to 23 kg (50 lbs)