Server, Asylum - Casino Vancouver

Casino Vancouver; Coquitlam; On-site; CAD 22,000 - 33,000; Full time

Job summary

Casino Vancouver invites applications for a Server in Asylum venue. Under supervision, you will deliver guest-centric service in a dynamic entertainment setting, ensuring guests feel welcomed and well cared for.

You will greet guests, take orders, describe items, serve promptly, handle payments, and maintain a clean, safe, and inclusive environment, working late hours with a team of hospitality professionals.

Qualifications

• Minimum 1 year of serving experience with strong, service-oriented communication skills.
• Serving It Right Certification is required.
• Ability to obtain Gaming Worker License.
• Experience with POS systems is an asset.
• Ability to work late nights (until 3:00am on Fri/Sat).

Responsibilities

• Greet guests warmly and personalize service.
• Escort guests to tables and present menus.
• Describe menu items and beverages with confidence.
• Take accurate orders and offer recommendations.
• Serve food and beverages promptly and check guest satisfaction.
• Process payments accurately and maintain cleanliness of service areas.
• Collaborate with other departments to ensure smooth service.

Skills

Guest service

Communication

Teamwork

Alcohol service

Upselling

Education

Serving It Right Certification

Gaming Worker License

Tools

Squirrel POS

Job description

Under the guidance of the Supervisor or Outlet Manager, Food & Beverage, the Server plays a key role in delivering an exceptional guest experience within Asylum at Casino Vancouver. This position brings high-energy hospitality to a dynamic entertainment environment, ensuring every guest feels welcomed, valued, and well cared for. The Server upholds all company policies and procedures, contributes to a safe and inclusive workplace, and models service excellence through professionalism, teamwork, and genuine guest engagement.

Key Accountabilities

• Greets guests warmly, using names whenever possible to create a personalized and memorable experience.
• Escorts guests to tables when required, presents menus, and highlights daily features and promotions.
• Describes menu items and beverages with confidence, including preparation methods and flavour profiles.
• Takes accurate guest orders, offers thoughtful recommendations, and anticipates guest needs.
• Serves food and beverages promptly, checks in for satisfaction, and ensures a seamless dining experience.
• Prepares beverages and select food items when applicable.
• Addresses guest concerns with professionalism or escalates to leadership when needed.
• Presents bills upon request and processes payments accurately.
• Clears and resets tables, maintains cleanliness, and restocks service areas as required.
• Completes opening and closing responsibilities, including cash float counts when applicable.
• Assists in covering other sections to support overall service flow.
• Exercises sound judgment when serving alcoholic beverages and follows Serving it Right standards
• Communicates effectively with all operational departments to support smooth service.
• Builds strong working relationships with guests, ownership, and team members.
• Ensures adherence to licensing laws, health and safety standards, and all regulatory requirements.
• Performs other duties as assigned to support the success of the venue.

Education & Qualifications

• Ability to work until 3:00am on Friday and Saturday evenings.
• Minimum 1 year of serving experience with strong, service-oriented communication skills.
• Experience with Squirrel POS system an asset
• Serving It Right Certification
• Ability to obtain and maintain a Gaming Worker License.

Work Environment Considerations

Standing for long periods of time, lifting, carrying, pushing, pulling, stretching, bending, interruptions and non-traditional work hours

Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified team members. Accommodation is available throughout the recruitment and selection process. Team members requiring accommodation are encouraged to contact Human Resources at any stage of the process.

We thank all applicants for their interest; however, only those who meet the requirements will be contacted.