Server

OTG Experience, LLC; Mississauga; On-site; CAD 20,400 - 29,055; Full time

Job summary

OTG Experience, LLC is seeking a Server at YYZ Airport to deliver warm, memorable hospitality and guide guests through the menu. You will follow OTG steps of service, handle orders and payments, and work with the team to keep the dining floor running smoothly in a high-volume environment.

Requires 1–2 years of serving experience, English fluency, and certification within set timeframes. Must be able to lift up to 35 lbs and have open availability, including early mornings and weekends.

Qualifications

• A genuine passion for hospitality and guest experiences.
• 1–2 years serving experience.
• Familiar with steps of service and beverages.
• Must become TIPS certified within 90 days and Serve Safe within 30 days.
• Able to lift up to 35 lbs and stay active.
• Open availability, including mornings, nights, weekends, holidays.

Responsibilities

• Deliver warm, memorable hospitality with every interaction.
• Follow OTG steps of service and SOPs.
• Guide guests through menu and suggest items.
• Anticipate guests' needs and communicate with the team.
• Handle orders, payments, and special requests accurately.
• Maintain a clean, organized dining area and safety guidelines.
• Participate in training and report inventory or equipment issues.
• Notify MOD of feedback or concerns.

Skills

Hospitality passion

Customer service

English fluency

Reliability

Job description

Server – Job Description

Posted Tuesday, July 21, 2026 at 4:00 AM

Location: YYZ Airport

Compensation: $17.95 Hourly

Why This Job Is a Big Deal!

Servers are responsible for ensuring guest satisfaction and executing the OTG steps of service to the highest standards.

In This Role, You Will:

• Deliver warm, memorable hospitality with every interaction—because great service is our signature.
• Follow OTG steps of service and standard operating procedures.
• Guide guests through our menu with enthusiasm. Highlight items, make thoughtful suggestions, and support guests with dietary needs or allergies.
• Anticipate guests' needs before they must ask.
• Work closely with your team to keep the dining floor running smoothly; communication is everything.
• Handle orders, payments, special requests with accuracy and a positive attitude.
• Create an atmosphere where guests feel welcomed, cared for, and excited to come back.
• Stay calm when things get busy— it is a high-volume atmosphere, and you’ll learn to love the rhythm of it.
• Adhere to OTG cash handling and register policies.
• Maintain a clean, organized dining area and service stations.
• Uphold all safety and sanitation guidelines.
• Participate actively in training sessions, team meetings, and support team members whenever needed.
• Notify the Manager on Duty (MOD) of guest feedback or concerns, report signs of intoxication to the MOD.
• Inform leadership of low inventory or equipment issues.
• Complete additional tasks assigned by the OTG leadership team.

Qualifications / Criteria

• A genuine passion for hospitality and delivering great guest experiences.
• 1–2 years of prior serving experience.
• Great grasp of restaurant steps of service and familiarity with basic beer, liquor, and wine.
• Fluent, fully conversational in English.
• Must become TIPS certified within 90 days of employment and obtain Serve Safe Certification or equivalent within 30 days of employment.
• You’ll be lifting up to 35 lbs. and staying active throughout your shift. You’ll be on your feet, moving, bending, kneeling, and crouching to keep the operation running smoothly.
• Open availability is a must. Schedules may vary; early mornings, nights, weekends, holidays, and even those wild-weather days when our guests need us most.
• Reliable, punctual, and committed to creating a positive environment for guests and team members.
• Must meet local age requirements for serving alcohol where applicable.
• Authorized to work in the United States.

Equal Opportunity Employer

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.