Server

OTG Management; Toronto; On-site; CAD 2,204,160 - 2,617,440; Full time

Job summary

OTG Management at YYZ Airport is seeking a server to deliver warm hospitality and guide guests through our menu with enthusiasm. You will follow OTG steps of service, stay active in a high-volume setting, and ensure accurate order handling and payments while maintaining a clean dining area.

The role requires 1–2 years of serving experience, knowledge of beer, liquor, and wine, and the ability to work flexible shifts. Ability to obtain TIPS within 90 days and ServeSafe within 30 days is required.

Qualifications

• Genuine passion for hospitality and guest experiences.
• 1–2 years of prior serving experience.
• Solid understanding of restaurant steps of service and beverage knowledge.
• Fluent English, conversation level.
• Must obtain TIPS certification within 90 days and ServeSafe within 30 days.

Responsibilities

• Deliver warm hospitality following standard service procedures.
• Guide guests through the menu and note dietary needs.
• Anticipate guest needs and maintain smooth dining floor operations.
• Work with team to ensure accurate orders and payments.
• Create welcoming atmosphere and uphold safety and sanitation guidelines.
• Participate in training, meetings, and assist teammates as needed.
• Report guest feedback and inventory/equipment issues to leadership.

Skills

Hospitality passion

Serving experience

Beer/liquor/wine knowledge

English fluency

Reliability & punctuality

Open availability

Guest service mindset

Tools

TIPS certification

ServeSafe Certification

Job description

Job Title: Server

Location: YYZ Airport

Compensation: $17.95 Hourly

Who We Are

On the Go has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports,we’refueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers.At Onthe Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine.

How We Do Business

How we work is just as meaningful aswhatweaccomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other.We’recommitted to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.

Why This Job Is a Big Deal!

Serversare responsible forensuring guest satisfaction and executing the OTG steps of serviceto the highest standards.

In This Role, You Will:

• Deliver warm, memorable hospitality with every interaction— because great service is our signature. Following OTG steps of service and standard operating procedures.
• Guide guests through our menu with enthusiasm. Highlight items, make thoughtful suggestions, and support guests with dietary needs or allergies.
• Anticipate guests' needs before they must ask (your server superpowers will come in handy).
• Work closely with your team to keep the dining floor running smoothly; communication is everything.
• Handle orders, payments, special requests with accuracy and a positive attitude.
• Create an atmosphere where guests feel welcomed, cared for, and excited to come back.
• Stay calm when things get busy— it is a high-volume atmosphere, and you’ll learn to love the rhythm of it.
• Adhere to OTG cash handling and register policies.
• Maintain a clean, organized dining area and service stations.
• Uphold all safety and sanitation guidelines.
• Participate actively in training sessions, team meetings, and support team members whenever needed.
• Notify the Manager on Duty (MOD) of guest feedback or concerns, report signs of intoxication to the MOD.
• Inform leadership of low inventory or equipment issues.
• Complete additional tasks assigned by the OTG leadership team.

Qualifications/Criteria:

• A genuine passion for hospitality and delivering great guest experiences.
• 1-2 years of prior serving experience.
• Great grasp of restaurant steps of service and familiarity with basic beer, liquor, and wine— because helping guests discover their new favorite drink should be part of the fun!
• Fluent+ fully conversationalinEnglish.
• Must become TIPS certified within90 daysofemployment + obtainServeSafeCertification or equivalent within30 days of employment.
• You’ll be lifting up to 35 lbs. and staying active throughout your shift. You’ll be on your feet, moving, bending, kneeling, and crouching to keep the operation running smoothly.
• Open availability is a must. Schedules may vary; early mornings, nights, weekends, holidays, and even those wild-weather days when our guests need us most.
• Reliable, punctual, and committed to creating a positive environment for guests and team members.
• Must meet local age requirements for serving alcohol where applicable.
• Authorized to work in the United States.

Equal Opportunity Employer

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.