Senior UX Designer

TELUS International; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Job summary

A major telecommunications provider is seeking a Senior UX Designer in Vancouver to lead design strategy and create intuitive interfaces. The ideal candidate has strong user-centered design expertise and is capable of delivering end-to-end user experiences. Collaboration across teams and knowledge of design thinking and accessibility standards are essential. This is a unique opportunity to contribute to impactful design solutions in a dynamic environment.

Qualifications

• Proven ability to deliver end-to-end experiences.
• Strong portfolio demonstrating UX across complex projects.
• Knowledge of accessibility standards.

Responsibilities

• Lead design strategy and create intuitive interfaces.
• Collaborate across teams to align design solutions.
• Facilitate stakeholder engagement.

Skills

User-centered design

Design thinking

Prototyping

Usability testing

Collaboration

Job description

Description and Requirements

We are looking for a Senior UX Designer with strong user-centered design skills and a proven ability to deliver end-to-end experiences. You'll lead design strategy, create intuitive interfaces, and collaborate across teams to align design solutions with business goals. Experience in accessibility, design thinking, and service design is a plus.

Senior UX Designer

• Advanced user-centered design expertise (UCD, IA, interaction, visual design, prototyping)
• Strong portfolio demonstrating end-to-end UX across complex projects
• Strong problem-solving, research, and usability testing skills
• Strategic thinker with ability to align UX with business goals
• Strong Design Thinking facilitation and stakeholder engagement abilities
• Knowledge of accessibility standards and inclusive design
• Excellent collaboration and communication skills
• Service Design blueprinting or Customer journey management experience a plus

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.