Integrated Services - Senior IT Infrastructure Technician

F12.net; Victoria; On-site; CAD 90,000 - 120,000; Full time

Job summary

F12.net in Victoria, BC seeks an experienced IT professional to oversee end-to-end project delivery for complex infrastructure and services. You will mentor peers, manage timelines, and act as a primary contact for clients and vendors, driving quality across onboarding and post-deploy support.

Responsibilities include delivering technical notes, testing new solutions, and coordinating with project management to ensure client satisfaction and accurate execution.

Qualifications

• Minimum 3 years of IT infrastructure project delivery at a senior level.
• Experience implementing servers and networking infrastructure.
• Experience with 3rd party cloud services and MS RDS farm setup.
• Strong communication, interpersonal and client-facing abilities.
• Valid driver’s license and MSP environment experience.

Responsibilities

• Own project technical deliverables, timeline, and success factors with detailed notes.
• Provide “White Glove” end-user experience during post-deploy support.
• Create and innovate new methods for deploying solutions.
• Research and test new products and solutions.

Skills

Communication

Troubleshooting

Project leadership

Mentoring

Client-facing

Education

Professional technical certifications

Tools

RDS Environments

Firewall configurations

Virtualization technologies

VLAN & QoS

3rd party cloud services

Job description

The Position:

Reporting to the Manager, Service Delivery, you will be an escalation point for our project team members and a point of contact for our clients and vendors. With your passion for continuous learning, you will help form the core of our service delivery with the opportunity to utilize your technical skills and troubleshooting ability. Be the true visionary and bring to life all phases throughout the technical onboarding process.

Beginning from project conception to the follow-up, this role ensures quality technical execution of end-to-end IT services, infrastructure, and solutions. Grow your knowledge of hardware and software while also growing your customer service skills with the support of other project technicians. Work with a project management team dedicated to client experience and technical accuracy. Take the lead with your exceptional organizational skills as you manage your time to get tasks completed. With your personable attitude and professional etiquette, you will cultivate new customer relationships every day.

Responsibilities:

• Own project technical deliverables, project timeline, and project success factors through accurate technical notes and activity tracking
• Ensure every interaction with clients is pleasant and professional by delivering a “White Glove” experience to the end-user during post-deploy support and user assistance
• Create and innovate new technical methods of deploying solutions
• Research and test new products and solutions

Requirements:

• Minimum 3-year IT infrastructure project delivery at a senior level
• Previous project implementation of servers & networking infrastructure
• Experience implementing, managing, and supporting 3rd party cloud services
• Professional experience with RDS Environments and the ability to set up a Microsoft RDS farm
• Professional experience with Firewall configurations
• VLAN and QoS experience
• Strong understanding of virtualization technologies
• Advanced troubleshooting ability
• Ability to take a technical lead with projects & work harmoniously with project management for successful client delivery
• Strong communication and interpersonal skills, internally & client facing
• Completion of professionally recognized technical certifications
• A desire to help grow and mentor the team
• A valid driver’s license
• Previous experience working in an MSP environment
• Minimum 2-years IT help desk/support experience is a bonus but not mandatory